Skip to main content
U.S. flag

An official website of the United States government

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Skip to content
  • Feedback
    • This is a Non-Federal dataset covered by different Terms of Use than Data.gov.

    MTA Subway Customer Journey-Focused Metrics: Beginning 2025

    Metadata Updated: July 26, 2025

    Additional Platform Time (APT) is the estimated average extra time that customers spend waiting on the platform for a train, compared with their scheduled wait time.

    Additional Train Time (ATT) is the estimated average extra time that customers spend onboard a train, compared to the time they would have spent onboard a train if trains were running according to schedule.

    Additional Journey Time (AJT) is the estimated average extra time that customers spend on their journey, compared with the scheduled time. It is the sum of the additional time spent waiting on platforms (APT) and the additional time spent onboard a train (ATT).

    Journey Time is the average total time a customer spends on their journey waiting for and riding a specific train line.

    Customer Journey Time Performance (CJTP) is the estimated percentage of rider trips that are completed within 5 minutes of their scheduled time.

    These measures are estimated for each individual train a customer uses in their journey, also known as an unlinked trip, not all trains in their journey combined.

    Access & Use Information

    Public: This dataset is intended for public access and use. Non-Federal: This dataset is covered by different Terms of Use than Data.gov. License: No license information was provided.

    Downloads & Resources

    Dates

    Metadata Created Date February 28, 2025
    Metadata Updated Date July 26, 2025

    Metadata Source

    Harvested from NY State JSON

    Other Data Resources

    Additional Metadata

    Resource Type Dataset
    Metadata Created Date February 28, 2025
    Metadata Updated Date July 26, 2025
    Publisher data.ny.gov
    Maintainer
    Identifier https://data.ny.gov/api/views/s4u6-t435
    Data First Published 2024-11-21
    Data Last Modified 2025-07-25
    Category Transportation
    Public Access Level public
    Metadata Context https://project-open-data.cio.gov/v1.1/schema/catalog.jsonld
    Metadata Catalog ID https://data.ny.gov/data.json
    Schema Version https://project-open-data.cio.gov/v1.1/schema
    Catalog Describedby https://project-open-data.cio.gov/v1.1/schema/catalog.json
    Harvest Object Id 108358f0-64fa-4f9c-9f00-3ea1d6920f87
    Harvest Source Id 36f923f9-f915-42dc-a4de-1a5e3a17d284
    Harvest Source Title NY State JSON
    Homepage URL https://data.ny.gov/d/s4u6-t435
    Source Datajson Identifier True
    Source Hash a70c79c9a38cccb2e7f5479302c0c895323abe6f25aa37f873b71e367e0b5d30
    Source Schema Version 1.1

    Didn't find what you're looking for? Suggest a dataset here.