I have been chased for payment but this was paid in April, unable to access Excel etc

Hi Philip Cunnington 

Thank you for reaching out through the Microsoft Q&A forum. 

I’m truly sorry to hear about the difficulties you’re facing and I can imagine how frustrating it must be to lose access to your services despite having already made a payment. We completely understand how important it is to get this resolved quickly. 

Since this issue involves billing and account access, which may contain sensitive personal information, we’re limited in what we can do here on the public forum due to privacy and security policies. Here are some recommended steps that may help clarify and resolve the situation. 

• Visit https://account.microsoft.com/billing and sign in using the account you used to make the payment. This will allow you to verify whether the payment was successfully processed and correctly applied to your subscription. 
• Contact Microsoft Support for personal accounts via Contact - Microsoft Support and describe the issue (e.g., “billing issue” or “subscription access”). The system will guide you to the best support option, such as chat or callback. 
• If you have more than one Microsoft account, please double-check that you're signed in with the one associated with your subscription, this is a common cause of confusion. 

If you're using a business or enterprise account, we recommend contacting your Office 365 administrator. Here’s what they can do: 

1. Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin | Microsoft Learn.       
2. Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support 
3. Call Microsoft Support: For additional assistance, use this link to find the appropriate contact number: Customer service phone numbers - Microsoft Support  

We truly appreciate your patience and understanding. 

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