Hi SSE@TUTUE,
Thank you for posting your question in the Microsoft Q&A forum. Based on your current setup, please note that Office 2019 and Office 2024 are standalone versions and do not support direct in-place upgrades. As a result, the existing Office 2019 installation must be removed before deploying the newer version. This is a standard requirement to avoid conflicts between versions and ensure a stable installation. To proceed smoothly, we recommend the following steps:
-Uninstall Office 2019 Safely
Before uninstalling, please back up any important Outlook configurations or data files (.pst/.ost). You may use the Microsoft Support and Recovery Assistant (SaRA) tool for a clean removal while preserving user settings.
-Deploy Office 2024 Using Office Deployment Tool (ODT)
You can create a custom configuration file to automate the removal of Office 2019 and install Office 2024. This method is compatible with SCCM or Intune for enterprise deployment.
-Consider Microsoft 365 Apps
If you prefer a seamless upgrade experience and regular feature updates, you may consider switching to Microsoft 365 Apps, which supports direct upgrades and centralized management.
-Please refer to the link below for detailed guidance: How do I upgrade Office? - Microsoft Support
Additional Support:
-If you are a Microsoft 365 Global Administrator, you may submit a service request for advanced technical assistance via the Microsoft 365 Admin Center: Get support - Microsoft 365 admin | Microsoft Learn
-If your licenses are managed through a reseller or partner, please contact their support team for help coordinating the upgrade.
We hope this information is helpful. Should you need further assistance or guidance with the deployment process, please feel free to reach out.
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