How do I get in touch with Azure support?

Question

How do I get in touch with Azure support?

teodor fredriksson 0

I'm desperately trying to get in touch with a representative from Azure. I received an unexpected invoice and I simply am not paying it. To avoid a potential unnecessary escalation of this situation I would love to just talk to some kind of representative at Azure or Microsoft.

But this seems impossible. My Azure account is Basic and I assume i don't have a support plan because I can't open a ticket. That's fine.

So I tried calling the local office. I honestly don't know what to say - the online AI gatekeeping is the exact same on the phone. I received absolutely 0 possibilities to speak to a representative about this unexpected invoice, and the billing issue I have is automatically shut down as "ineligible". This is an invoice I unfortunately have no intention of paying and it's mere existence is suspicious to me and is something I want to get clarification on from Azure. I might have missed something that's obvious to others, but if so, please, help me. I honestly don't know how to actually get in touch with a real human being from Azure/Microsoft at this point and automated forms/AI is essentially rejecting me.

If neglecting to pay the invoice only meant that the specific service would be terminated I wouldn't mind. That's what the service should have been a long time ago anyway (thus the suspicion I feel for the unexpected invoice in relation to the service). However, Azure keeps spamming me emails that I need to pay it. And in my experience, an unpaid invoice usually escalates and that is something I sincerely want to try and prevent.

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Answer 1

Hi,

Please carefully follow my instructions below to create billing support request and avoid getting stuck in endless loop. Billing support is free.

Please let me know that you were able to create ticket or if you had any issues.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

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3. If you see Support AI Assistant, click Switch to old experience button on right. Otherwise, continue to Step#4

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4. On left, enter billing in the box and click Go

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5. Select Billing and click Next

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6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

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8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

azure support request Return to support request

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

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You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

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How do I get in touch with Azure support?

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