Invoices marked as paid but I never made any payments – Subscription disabled

Question

Invoices marked as paid but I never made any payments – Subscription disabled

Mohmed Taha 0

My Azure subscription is currently disabled, and I am unable to reactivate it. When I check the Invoices page, all invoices appear as “Paid”, but I have not made any payments nor authorized any.

I also cannot make any new payments manually because the system says there are no outstanding charges. This seems like a billing system error or a processing issue.

Please review my account and provide clarification on how the invoices were marked paid and how I can restore my subscription.

Pranay Reddy Madireddy 5,545 Reputation points Microsoft External Staff Moderator

2025-06-18T00:18:49.37+00:00

Hi Mohmed Taha
Just want to check if the below answer worked for you or else please let us know if any help, we are always here to help whenever you need us.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.
Pranay Reddy Madireddy 5,545 Reputation points Microsoft External Staff Moderator

2025-06-18T19:16:01.94+00:00

Hi Mohmed Taha
Just want to check if the below answer worked for you or else please let us know if any help, we are always here to help whenever you need us.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

1 answer

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Pranay Reddy Madireddy 5,545 Reputation points Microsoft External Staff Moderator

2025-06-18T00:18:49.37+00:00

Hi Mohmed Taha
Just want to check if the below answer worked for you or else please let us know if any help, we are always here to help whenever you need us.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.
Pranay Reddy Madireddy 5,545 Reputation points Microsoft External Staff Moderator

2025-06-18T19:16:01.94+00:00

Hi Mohmed Taha
Just want to check if the below answer worked for you or else please let us know if any help, we are always here to help whenever you need us.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Answer 1

Hello Mohmed Taha,

Thanks for your question.

The various reasons why a subscription can be disabled and how to reactivate are documented here.

I would recommend you create a support request with Microsoft. I will guide you on how to create a billing ticket below:

Go to the support page and click Create a support request. Like in the screenshot

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Pasted Graphic 1

3. On the right hand pane you will see a describe your issue. It will initially attempt to help use the assistant to help resolve. Type billing in the box and select billing then click next this will bring your subscription which you select. It will load up some items, scroll down to the “help+support” part and click create create a support request

Support + troubleshooting

Clicking this will take you to the support page.

After filling the first page it will try to recommend solutions for you, which since you want a support request and need assistance, do not click any. Instead wait a bit.

Then you can describe your issue and get assistance

See: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/avoid-charges-free-account?source=recommendations

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

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Invoices marked as paid but I never made any payments – Subscription disabled

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