Unable to restore data of authenticator on new device

Lacey B 0 Reputation points
2025-06-18T13:06:21.0633333+00:00

I have a new phone and when accessing the authenticator app and selecting the restore data option I do not receive the code via text or email. Please advise how I can get my information back. Thank you.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
9,152 questions
0 comments No comments
{count} votes

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.