ConnectWise PSA (Independent Publisher) (Preview)

ConnectWise PSA - This connector is designed to aid in the Creation, Updating, and Selection of records from ConnectWise

This connector is available in the following products and regions:

Service	Class	Regions
Copilot Studio	Premium	All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)
Logic Apps	Standard	All Logic Apps regions except the following: - Azure Government regions - Azure China regions - US Department of Defense (DoD)
Power Apps	Premium	All Power Apps regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)
Power Automate	Premium	All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)

Connector Metadata
Publisher	Chris Howell; Opal Business Solutions.
Website	https://www.opalbiz.com
Privacy policy	https://www.opalbiz.com
Categories	Data

Creating a connection

The connector supports the following authentication types:


Default	Parameters for creating connection.	All regions	Not shareable

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name	Type	Description	Required
API Key	securestring	The API Key for this API	True
Client ID	string	Your ConnectWise Client ID	True

Name	Calls	Renewal Period
API calls per connection	100	60 seconds

Create Service Ticket	Create Service Ticket in ConnectWise
GetTickets	Get Ticket Details based on Conditions and selecting certain fields

Create Service Ticket in ConnectWise

Name	Key	Required	Type	Description
Authorization Header	Authorization	True	string	API Key used for authentication.
Client ID Header	ClientID	True	string	Client ID used for API authentication.
id	id		integer	The unique identifier of the ticket.
summary	summary		string	A brief description of the ticket.
id	id		integer	The unique identifier of the board.
name	name		string	The name of the board.
id	id		integer	The unique identifier of the status.
name	name		string	The name of the status.
id	id		integer	The unique identifier of the company.
name	name		string	The name of the company.

Get Ticket Details based on Conditions and selecting certain fields

Name	Key	Required	Type	Description
Ticket Conditions	conditions		string	Filters for retrieving tickets based on specific conditions.
Fields to Retrieve	fields		string	Comma-separated list of fields to include in the response.
Authorization Header	Authorization	True	string	API Key used for authentication.
Client ID Header	ClientID	True	string	The Client ID used for API authentication.