The Downtown Austin Community Court (DACC) was established to address quality of life and public order offenses occurring in the downtown Austin area utilizing a restorative justice court model. DACC’s priority population consists of individuals experiencing homelessness and the program’s main goal is to permanently stabilize individuals experiencing homelessness. To effectively serve these individuals, DACC created an Intensive Case Management (ICM) Program, which uses a client-centered and housing-focused approach. The ICM Program focuses on rehabilitating and stabilizing individuals using an evidenced-based model of wraparound interventions to help them achieve long-term stability. Because individuals participating in case management are literally homeless, case managers must actively seek their clients in the community through outreach activities and often times work on behalf of the client via collateral engagement with other social service and housing providers. This measure highlights case management activities accomplished via outreach and collateral engagement.