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Hello, Earthdata does limit downloads by splitting larger download requests into several smaller ones, but it shouldn't reject your request altogether. If your order was for PACE OCI L1b only, that is not a large enough request to trigger any problems. Have you been able to download your files or ar...

Hello, the messages are correct. SeaDAS and its' processors do not currently support Sentinel-2C. I will check with the team to see if this may change in an upcoming release.

Additional authorization should not be required. Here is your dataset in the new Earthdata website: https://www.earthdata.nasa.gov/data/catalog?keyword=MCD12Q1.061 If you click the dataset, it'll take you to the dataset landing page. You will find a 'Data Access' link on the right where you can choo...

Hello, my guess is that it was a transient issue. Have you been able to download your file(s)?

Hello, I'm sorry you're having trouble with the Earthdata downloader tool, especially because I've been having good results using it. One thing to try is clearing browser cache and trying to obtain your files again. Let me know if this helps. In the meantime, I'll reach out to the development team s...

This issue has been resolved in the github platform: https://github.com/nsidc/earthaccess/issues/991

Hello, please submit the request for this feature to the Earthdata Search team clicking 'Feedback' button at the top right Earthdata sites and completing the form.

Hello, I'm sorry to hear of your troubles! Have you been able to download the software? If not, please share any error or timeout messages you're receiving so we can help diagnose the issue.

Hello, would you mind giving more information about the steps you took (including sites, scripts, tools used) so we can track down where the issue is occurring and make sure the best team is informed?

Hello. Concept IDs change as versions change, so be careful to check for the latest available version. Here is an example of how to find collection concept IDs using a CMR query. Search for the field "concept-id" and find the one that begins with the letter 'C'. Collection concept-id's sta...