Search found 11 matches

by OB Web - jdawson19
Tue Jan 28, 2025 12:31 pm America/New_York
Forum: Home
Question: error message getanc
Replies: 4

Re: error message getanc

Unfortunately I agree, it seems like a network problem. I just checked our servers' logs, and there has only been one request related to the string "A2016031165000.L1A_LAC", and the username attached to that request was "xuanyang02". So it appears that some network issue prevente...
by OB Web - jdawson19
Thu Oct 17, 2024 2:59 pm America/New_York
Forum: Home
Question: Data Search seems to be off by one day
Replies: 3

Re: Data Search seems to be off by one day

Hey there, sorry for the long delay since the last comment here. We now understand what's causing this--essentially, the start date provided is actually used to compare against the "staged date" for subscription files, rather than the more usual "start date". We're now debating w...
by OB Web - jdawson19
Sun Oct 06, 2024 3:51 pm America/New_York
Forum: Home
Question: Ocean Color direct data access broken
Replies: 2

Re: Ocean Color direct data access broken

Sorry for the delay, I wasn't at home most of the weekend. Just pushed a hotfix, so that page should be working now!
by OB Web - jdawson19
Tue Sep 24, 2024 9:48 am America/New_York
Forum: Home
Question: Issue accessing MODIS Level 2 order
Replies: 1

Re: Issue accessing MODIS Level 2 order

Sorry for the delay, but this should be fixed now. The page requesting EULA acceptance was erroneously occurring for users who were downloading extracted files. I pushed a change yesterday to remove that requirement, and now the page should display instructions for where to accept the EULA. In case ...
by OB Web - jdawson19
Tue Sep 24, 2024 9:43 am America/New_York
Forum: Home
Question: Can't download my data, asked to agree to EULA
Replies: 1

Re: Can't download my data, asked to agree to EULA

Sorry for the delay, but this should be fixed now. The page requesting EULA acceptance was erroneously occurring for users who were downloading extracted files. I pushed a change yesterday to remove that requirement, and now the page should display instructions for where to accept the EULA. In case ...
by OB Web - jdawson19
Fri Sep 13, 2024 11:39 am America/New_York
Forum: Home
Question: Managing Data Subscription - Renewal of ID 1886 3239 3238 3390
Replies: 6

Re: Managing Data Subscription - Renewal of ID 1886 3239 3238 3390

Hi there, this issue should now be resolved. It appears that the issue was that the subscriptions had expiration dates after January 19, 2038, which ran into the "Year 2038" problem ( https://en.wikipedia.org/wiki/Year_2038_problem ) because the code for that page uses an old Perl library....
by OB Web - jdawson19
Tue Jul 16, 2024 10:52 am America/New_York
Forum: Home
Question: Unable to access Level 1&2 Browser Help from South Africa
Replies: 7

Re: Unable to access Level 1&2 Browser Help from South Africa

Sorry for the delay. We had an issue with the way that the L1/L2 browser was being run from one of our servers, which should now be resolved. Please let me know if https://oceancolor.gsfc.nasa.gov/cgi/browse.pl continues to 404 for you.
by OB Web - jdawson19
Tue Jul 16, 2024 10:49 am America/New_York
Forum: Home
Question: Problem accessing L2 browser for VIIRS and AQUA download
Replies: 3

Re: Problem accessing L2 browser for VIIRS and AQUA download

Sorry for the delay. We had an issue with the way that the L1/L2 browser was being run from one of our servers, which should now be resolved. Please let me know if https://oceancolor.gsfc.nasa.gov/cgi/browse.pl continues to 404 for you. We do eventually intend to discontinue the L1/L2 browser, but t...
by OB Web - jdawson19
Fri Mar 15, 2024 3:13 pm America/New_York
Forum: Home
Question: JPSS2 / NOAA-21 Subscriptions?
Replies: 4

Re: JPSS2 / NOAA-21 Subscriptions?

We are working on adding this feature to https://oceandata.sci.gsfc.nasa.gov/subscriptions/create now, should be available within a week if all goes well
by OB Web - jdawson19
Wed Nov 15, 2023 12:22 pm America/New_York
Forum: Home
Question: MODIS PAR monthly climatology
Replies: 4

Re: MODIS PAR monthly climatology

Thanks for raising this, it let us find a strange line of code in our backend. Should be working now, it's displaying all twelve months for me:
fixed_binned_outputs.PNG
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