Problem with Earthdata login

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GES DISC-EDL - zliu
Posts: 22
Joined: Tue Sep 17, 2019 2:11 pm America/New_York
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Problem with Earthdata login

by GES DISC-EDL - zliu » Wed Aug 13, 2025 3:12 pm America/New_York

Hello, I tried to use Earthdata Download app to download data. When the downloading started, I saw a window saying "You must log in...". On the web browser, I got this error:

<Error>
<Code>RequestHeaderSectionTooLarge</Code>
<Message>Your request header section exceeds the maximum allowed size.</Message>
<MaxSizeAllowed>8192</MaxSizeAllowed>
<RequestId>568T6VZFK4MQ2VP5</RequestId>
<HostId>y/as36JaWl4nax8JrCLr0jeOt2qo49CLJF0j5dlO1Y43yvXnJ0GfNEYaBGVnHcBfx8jakrES+w4=</HostId>
</Error>

I already logged in Earthdata in order to click on "Open Earthdata Download". What went wrong? Thank you!

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GES DISC-EDL - zliu
Posts: 22
Joined: Tue Sep 17, 2019 2:11 pm America/New_York
Answers: 0

Re: Problem with Earthdata login

by GES DISC-EDL - zliu » Thu Aug 14, 2025 10:30 am America/New_York

Never mind. I deleted my Chrome browsing data and restarted Chrome. Now it is working without issues. Earthdata Download, when it works, can significantly reduce a lot of data access issues, IMO.

A suggestion for improvement: make the forum more visible on each page. Right now, it is hard to find it unless you bookmark it. Also Earthdata logout is not true logout. When I login in again, it always tells me I already login, a very confusing message.

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