Error downloading PACE OCI L1b

[zachary.fasnacht]

Getting the following error downloading PACE OCI L1b. Is earthdata limiting data downloads now?

Traceback (most recent call last):
File "/explore/nobackup/people/zfasnach/miniconda3/envs/gpu/lib/python3.11/site-packages/earthaccess/store.py", line 696, in _download_file
with session.get(url, stream=True, allow_redirects=True) as r:
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/explore/nobackup/people/zfasnach/miniconda3/envs/gpu/lib/python3.11/site-packages/requests/sessions.py", line 602, in get
return self.request("GET", url, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/explore/nobackup/people/zfasnach/miniconda3/envs/gpu/lib/python3.11/site-packages/requests/sessions.py", line 589, in request
resp = self.send(prep, **send_kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/explore/nobackup/people/zfasnach/miniconda3/envs/gpu/lib/python3.11/site-packages/requests/sessions.py", line 703, in send
r = adapter.send(request, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/explore/nobackup/people/zfasnach/miniconda3/envs/gpu/lib/python3.11/site-packages/requests/adapters.py", line 682, in send
raise ConnectionError(err, request=request)
requests.exceptions.ConnectionError: ('Connection aborted.', RemoteDisconnected('Remote end closed connection without response'))

[OB.DAAC - amscott]

Hello, Earthdata does limit downloads by splitting larger download requests into several smaller ones, but it shouldn't reject your request altogether. If your order was for PACE OCI L1b only, that is not a large enough request to trigger any problems.

Have you been able to download your files or are you still getting errors?

[bruceaa1459]

I have this new job/project. It's only 3K files of very few (just five) attribute data for Mauna Loa O2 cloud data and a very limited region: https://search.earthdata.nasa.gov/downloads/6439462196. It has been stuck on 17% + 10% for literally all day (six hours). I get the answers given so far, but this makes no sense. It's not my hardware, ISP or bandwidth limitations. Simply stuck with no progress and no error messages.

[OB.DAAC-EDL - amscott]

Unfortunately, I'm not able to see into your download status page. That area is specific to the user. Are you able to add any screenshots?

Are you using the Earthdata Downloader tool? From other posts, I see that if you go into Settings > Reset Application, and follow the instructions to reset the application, this usually clears any issues the tool was having with starting downloads. After resetting, you may have to go back into your Download History on Earthdata Search web tool and allow the Earthdata Downloader to retrieve your files again. I am able to get ~1 file per minute after resetting my application.

Screenshot 2025-09-11 at 4.37.26 PM.png (271.18 KiB) Not viewed yet

I will try to get someone from Earthdata to take a look at this post and offer any additional suggestions/support.

[OB.DAAC-EDL - amscott]

Oh, sorry about my Earthdata download question. Mentioning percentages made me think of that tool. I was reminded that you mentioned using python in your initial post. Can you share what python request you submitted as an order?