OB.DAAC data access issue

OB.DAACx - SeanBailey · by **OB.DAACx - SeanBailey** » Mon Jul 17, 2017 2:31 pm America/New_York

Early this afternoon (17 July 2017), the primary database that supports our
data distribution services suffered a catastrophic error. All file discovery
and download access is affected and will be unavailable until the database is
restored.

We are actively working on the recovery but do not have an estimate for full
restoration. We will send a follow up notice once the recovery process is
completed.

We apologize for any inconvenience this outage may cause.

Regards,
Sean

OB.DAACx - SeanBailey · by **OB.DAACx - SeanBailey** » Tue Jul 18, 2017 8:18 am America/New_York

The database was restored to a near nominal state by 20:00EDT on the 17th and
is now fully restored. Some users may be been placed on a temporary block list
by our firewall as a result of the database outage. These temporary blocks
should all have been lifted by now. If you were affected by the block and are
still unable to connect, please send a note to:

connection_problems@oceancolor.sci.gsfc.nasa.gov

Please indicate the affected IP address(es).

Again we apologize for the inconvenience this outage may have caused.

Regards,
Sean