Earthdata Forum

Early this afternoon (17 July 2017), the primary database that supports our                                  
data distribution services suffered a catastrophic error.  All file discovery                                
and download access is affected and will be unavailable until the database is                                
restored.                                                                                                    
                                                                                                             
We are actively working on the recovery but do not have an estimate for full                                 
restoration.  We will send a follow up notice once the recovery process is                                   
completed.                                                                                                   
                                                                                                             
We apologize for any inconvenience this outage may cause.                                                    
                                                                                                             
Regards,                                                                                                     
Sean

The database was restored to a near nominal state by 20:00EDT on the 17th and
is now fully restored.  Some users may be been placed on a temporary block list
by our firewall as a result of the database outage.  These temporary blocks
should all have been lifted by now.  If you were affected by the block and are
still unable to connect, please send a note to:

connection_problems@oceancolor.sci.gsfc.nasa.gov 

Please indicate the affected IP address(es).

Again we apologize for the inconvenience this outage may have caused.

Regards,
Sean