Earthdata Forum

Posted: **Mon Sep 12, 2022 5:43 am America/New_York**

Hi,

Is there another HTTP backup/redundant server for https://oceandata.sci.gsfc.nasa.gov which could be used in case of server failure or temporary IP blacklisting?
Sorry for the question but we are exploring possibilities to improve our robustness in case of issue, so if a redundant server exists (with the same API, not CMR) we are interested.

Thanks,
Julien

Posted: **Mon Sep 12, 2022 9:22 am America/New_York**

Hi Julien,

We handle redundancy on our end so visitors only need the URL you currently have. If you get blocked or believe you are blocked, please follow these instructions:

Please send an email to connection_problems@oceancolor.sci.gsfc.nasa.gov with as much information as possible to describe your connection issues. Some things that might be helpful:

The date and time you last attempted to access the site

The IP network address of your system.
You may also want to verify that we see you as that address by visiting an IP-checking website:
https://www.google.com/#q=what+is+my+ip+address

Output from a traceroute command (on Windows use tracert)
Examples:
traceroute oceancolor.gsfc.nasa.gov
or
traceroute oceandata.sci.gsfc.nasa.gov

Output from "wget -d https://oceancolor.gsfc.nasa.gov"
or "wget -d oceandata.sci.gsfc.nasa.gov"

Alternatively, you can try "curl -IL --verbose https://oceancolor.gsfc.nasa.gov"

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