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Submit order error
Posted: Mon Oct 14, 2024 12:35 am America/New_York
by zhengzich
After I found the required data in LAADS according to the relevant steps and requirements, I clicked "submit order", and after a few seconds, "there has been an error processing your request" appeared. I have tried different networks.
What should I do to submit the order correctly?
Re: Submit order error
Posted: Tue Oct 15, 2024 9:51 am America/New_York
by LAADSx_UserServices_M
We are not aware of any issue with LAADS search and order interface right now. Please, provide your search query for us to investigate.
Re: Submit order error
Posted: Tue Oct 15, 2024 2:55 pm America/New_York
by josefina88
Hi!
I have the same problem.
Yesterday and today, I keep getting the same message on LAADS.
I need to download files for the MCD19A2 C6.1 product for the year 2022 in Santiago, Chile.
I've tried with other time periods and different areas, but I still get the same message.
Could you help me?
Re: Submit order error
Posted: Wed Oct 16, 2024 7:16 am America/New_York
by LAADSx_UserServices_M
Send your search query (the URL from the page) and screenshot of the page before you submit your order.
Re: Submit order error
Posted: Thu Oct 17, 2024 8:02 am America/New_York
by m.ahmed321
HELLO! from last two days I am facing the error " there has been an error processing your data" I want to download MODO4_3K - MODIS/TERRA Aerosol 5-Min L2 Swath 3km. please kindly help me out how to resolve this issue
Re: Submit order error
Posted: Fri Oct 18, 2024 7:19 am America/New_York
by LAADSx_UserServices_M
All,
Please try placing your orders again.