Earthdata Forum

Hi, sir
I try to download the ordered data, but it always occurs this situation, and cannot download, I always need to try more time about this. could you help me resolve it.

Thanks a lot

--2025-07-10 14:16:46-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/
Resolving ladsweb.modaps.eosdis.nasa.gov (ladsweb.modaps.eosdis.nasa.gov)... 198.118.194.40
Connecting to ladsweb.modaps.eosdis.nasa.gov (ladsweb.modaps.eosdis.nasa.gov)|198.118.194.40|:443... connected.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380244/ [following]
--2025-07-10 14:16:46-- https://ladsweb.modaps.eosdis.nasa.gov/profiles/licenses/archive/orders/502380244/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 302 Found
Location: /archive/orders/502380244/ [following]
--2025-07-10 14:16:47-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 200 OK
Length: 607759 (594K) [text/html]
Saving to: 'E:/MOD35/502380244/index.html.tmp'

index.html.tmp 100%[=================================================>] 593.51K 1.72MB/s in 0.3s

Last-modified header missing -- time-stamps turned off.
2025-07-10 14:16:49 (1.72 MB/s) - 'E:/MOD35/502380244/index.html.tmp' saved [607759/607759]

Removing E:/MOD35/502380244/index.html.tmp since it should be rejected.

FINISHED --2025-07-10 14:16:49--
Total wall clock time: 2.9s
Downloaded: 1 files, 594K in 0.3s (1.72 MB/s)
and following problem:
2025-07-10 14:22:33 (11.9 MB/s) - 'E:/MOD35/502380244/MYD35_L2.A2010341.1340.061.2018064083209.hdf' saved [10790140/10790140]

--2025-07-10 14:22:33-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/MYD35_L2.A2010342.1420.061.2018064091019.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380244/MYD35_L2.A2010342.1420.061.2018064091019.hdf [following]
--2025-07-10 14:22:35-- https://ladsweb.modaps.eosdis.nasa.gov/profiles/licenses/archive/orders/502380244/MYD35_L2.A2010342.1420.061.2018064091019.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 302 Found
Location: /archive/orders/502380244/MYD35_L2.A2010342.1420.061.2018064091019.hdf [following]
--2025-07-10 14:22:35-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/MYD35_L2.A2010342.1420.061.2018064091019.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380244/MYD35_L2.A2010342.1420.061.2018064091019.hdf [following]
--2025-07-10 14:22:35-- https://ladsweb.modaps.eosdis.nasa.gov/profiles/licenses/archive/orders/502380244/MYD35_L2.A2010342.1420.061.2018064091019.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 302 Found
Location: /archive/orders/502380244/MYD35_L2.A2010342.1420.061.2018064091019.hdf [following]
--2025-07-10 14:22:36-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/MYD35_L2.A2010342.1420.061.2018064091019.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380244/MYD35_L2.A2010342.1420.061.2018064091019.hdf [following]
--2025-07-10 14:22:36-- https://ladsweb.modaps.eosdis.nasa.gov/profiles/licenses/archive/orders/502380244/MYD35_L2.A2010342.1420.061.2018064091019.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.

this problem always exist:, I don't know what is problem in my download
iHAomPm_cSZaAEm_fMF7TG7xwtml8CIBarVZCNzvy7kvGJNSJlOZnPKLyjb6qHpUd0JQhcVVUnAR19DxuS2_uRUVTn6FGwGka95mbhMTY6lfe2YCMMz0Ut-igEC57eOJhMUqzjg" -P E:\MOD35\502380253
--2025-07-10 14:43:43-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380253/
Resolving ladsweb.modaps.eosdis.nasa.gov (ladsweb.modaps.eosdis.nasa.gov)... 198.118.194.40
Connecting to ladsweb.modaps.eosdis.nasa.gov (ladsweb.modaps.eosdis.nasa.gov)|198.118.194.40|:443... connected.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380253/ [following]
--2025-07-10 14:43:45-- https://ladsweb.modaps.eosdis.nasa.gov/profiles/licenses/archive/orders/502380253/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 302 Found
Location: /archive/orders/502380253/ [following]
--2025-07-10 14:43:46-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380253/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 200 OK
Length: 567386 (554K) [text/html]
Saving to: 'E:/MOD35/502380253/index.html.tmp'

index.html.tmp 100%[=================================================>] 554.09K 1.74MB/s in 0.3s

Last-modified header missing -- time-stamps turned off.
2025-07-10 14:43:48 (1.74 MB/s) - 'E:/MOD35/502380253/index.html.tmp' saved [567386/567386]

Removing E:/MOD35/502380253/index.html.tmp since it should be rejected.

FINISHED --2025-07-10 14:43:48--
Total wall clock time: 5.1s
Downloaded: 1 files, 554K in 0.3s (1.74 MB/s)

We were able to download your order without issue, using the wget command provided on the order page with a valide EDL token (see below). Check and make sure you copy/paste your token correctly, your token is valid, and you have space available on the drive you are downloading data.

% wget -e robots=off -m -np -R .html,.tmp -nH --cut-dirs=3 "https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/" --header "Authorization: Bearer eyJ0eXAiOiJKV1QiLCJvcmlnaW4iOiJFYXJ0aGRhdGEgRhP5IsdzweBOm_CNpaMt2NVF7JdVCY_Kz00Ln7D5NPGr5Lo3t5M1qsET5h86FKLXCUUJarxTMD9h0voJWMUOQ9aQp1hNMgQKtLK8tJ236BAX9nYvnMZk7Six23mDkA7RAQ<--Part of the token" -P .
--2025-07-10 12:12:04-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/
Resolving ladsweb.modaps.eosdis.nasa.gov (ladsweb.modaps.eosdis.nasa.gov)... 198.118.194.40
Connecting to ladsweb.modaps.eosdis.nasa.gov (ladsweb.modaps.eosdis.nasa.gov)|198.118.194.40|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 607759 (594K) [text/html]
Saving to: './index.html.tmp'

index.html.tmp 100%[==================================================>] 593.51K --.-KB/s in 0.01s

Last-modified header missing -- time-stamps turned off.
2025-07-10 12:12:06 (43.3 MB/s) - './index.html.tmp' saved [607759/607759]

Removing ./index.html.tmp since it should be rejected.

--2025-07-10 12:12:06-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/checksums_502380244
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 200 OK
Length: 67193 (66K) [text/html]
Saving to: './checksums_502380244'

checksums_502380244 100%[==================================================>] 65.62K --.-KB/s in 0.003s

Last-modified header missing -- time-stamps turned off.
2025-07-10 12:12:06 (23.6 MB/s) - './checksums_502380244' saved [67193/67193]

--2025-07-10 12:12:06-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/MYD35_L2.A2010341.1340.061.2018064083209.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 200 OK
Length: 10790140 (10M) [application/octet-stream]
Saving to: './MYD35_L2.A2010341.1340.061.2018064083209.hdf'

MYD35_L2.A2010341.1340.061.201 100%[==================================================>] 10.29M 30.5MB/s in 0.3s

2025-07-10 12:12:07 (30.5 MB/s) - './MYD35_L2.A2010341.1340.061.2018064083209.hdf' saved [10790140/10790140]

--2025-07-10 12:12:07-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/MYD35_L2.A2010342.1420.061.2018064091019.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 200 OK
Length: 14764910 (14M) [application/octet-stream]
Saving to: './MYD35_L2.A2010342.1420.061.2018064091019.hdf'

MYD35_L2.A2010342.1420.061.201 100%[==================================================>] 14.08M 35.3MB/s in 0.4s

2025-07-10 12:12:08 (35.3 MB/s) - './MYD35_L2.A2010342.1420.061.2018064091019.hdf' saved [14764910/14764910]

--2025-07-10 12:12:08-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/MYD35_L2.A2010342.1425.061.2018064091016.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 200 OK
Length: 13458078 (13M) [application/octet-stream]
Saving to: './MYD35_L2.A2010342.1425.061.2018064091016.hdf'

MYD35_L2.A2010342.1425.061.201 100%[==================================================>] 12.83M 73.8MB/s in 0.2s

2025-07-10 12:12:08 (73.8 MB/s) - './MYD35_L2.A2010342.1425.061.2018064091016.hdf' saved [13458078/13458078]

--2025-07-10 12:12:08-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/MYD35_L2.A2010347.1440.061.2018064124607.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 200 OK
Length: 14742850 (14M) [application/octet-stream]
Saving to: './MYD35_L2.A2010347.1440.061.2018064124607.hdf'

MYD35_L2.A2010347.1440.061.201 100%[==================================================>] 14.06M 43.8MB/s in 0.3s

2025-07-10 12:12:10 (43.8 MB/s) - './MYD35_L2.A2010347.1440.061.2018064124607.hdf' saved [14742850/14742850]

--2025-07-10 12:12:10-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/MYD35_L2.A2010348.1345.061.2018064130354.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 200 OK
Length: 11735511 (11M) [application/octet-stream]
Saving to: './MYD35_L2.A2010348.1345.061.2018064130354.hdf'

MYD35_L2.A2010348.1345.061.201 100%[==================================================>] 11.19M 61.4MB/s in 0.2s

2025-07-10 12:12:10 (61.4 MB/s) - './MYD35_L2.A2010348.1345.061.2018064130354.hdf' saved [11735511/11735511]

--2025-07-10 12:12:10-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/MYD35_L2.A2010349.1430.061.2018064143552.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 200 OK
Length: 13081582 (12M) [application/octet-stream]
Saving to: './MYD35_L2.A2010349.1430.061.2018064143552.hdf'

MYD35_L2.A2010349.1430.061.201 100%[==================================================>] 12.47M 51.3MB/s in 0.2s

2025-07-10 12:12:11 (51.3 MB/s) - './MYD35_L2.A2010349.1430.061.2018064143552.hdf' saved [13081582/13081582]

--2025-07-10 12:12:11-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/MYD35_L2.A2010354.1445.061.2018064115818.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 200 OK
Length: 13322850 (13M) [application/octet-stream]
Saving to: './MYD35_L2.A2010354.1445.061.2018064115818.hdf'

MYD35_L2.A2010354.1445.061.201 100%[==================================================>] 12.71M --.-KB/s in 0.1s

2025-07-10 12:12:12 (89.1 MB/s) - './MYD35_L2.A2010354.1445.061.2018064115818.hdf' saved [13322850/13322850]

--2025-07-10 12:12:12-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/MYD35_L2.A2010354.1450.061.2018064113613.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 200 OK
Length: 13719931 (13M) [application/octet-stream]
Saving to: './MYD35_L2.A2010354.1450.061.2018064113613.hdf'

MYD35_L2.A2010354.1450.061.201 100%[==================================================>] 13.08M 75.9MB/s in 0.2s

2025-07-10 12:12:13 (75.9 MB/s) - './MYD35_L2.A2010354.1450.061.2018064113613.hdf' saved [13719931/13719931]

--2025-07-10 12:12:13-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/MYD35_L2.A2010355.1350.061.2018064122201.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 200 OK
Length: 12004996 (11M) [application/octet-stream]
Saving to: './MYD35_L2.A2010355.1350.061.2018064122201.hdf'

MYD35_L2.A2010355.1350.061.201 100%[==================================================>] 11.45M 53.0MB/s in 0.2s

2025-07-10 12:12:13 (53.0 MB/s) - './MYD35_L2.A2010355.1350.061.2018064122201.hdf' saved [12004996/12004996]

--2025-07-10 12:12:13-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/MYD35_L2.A2010356.1435.061.2018064133516.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 200 OK
Length: 13719115 (13M) [application/octet-stream]
Saving to: './MYD35_L2.A2010356.1435.061.2018064133516.hdf'

MYD35_L2.A2010356.1435.061.201 100%[==================================================>] 13.08M 66.5MB/s in 0.2s

2025-07-10 12:12:14 (66.5 MB/s) - './MYD35_L2.A2010356.1435.061.2018064133516.hdf' saved [13719115/13719115]

--2025-07-10 12:12:14-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/MYD35_L2.A2010357.1340.061.2018064151239.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 200 OK
Length: 10571903 (10M) [application/octet-stream]
Saving to: './MYD35_L2.A2010357.1340.061.2018064151239.hdf'

MYD35_L2.A2010357.1340.061.201 100%[==================================================>] 10.08M 38.2MB/s in 0.3s

2025-07-10 12:12:15 (38.2 MB/s) - './MYD35_L2.A2010357.1340.061.2018064151239.hdf' saved [10571903/10571903]

--2025-07-10 12:12:15-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380244/MYD35_L2.A2010358.1420.061.2018064153252.hdf
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... ^C

1% ls
. MYD35_L2.A2010349.1430.061.2018064143552.hdf
.. MYD35_L2.A2010354.1445.061.2018064115818.hdf
MYD35_L2.A2010341.1340.061.2018064083209.hdf MYD35_L2.A2010354.1450.061.2018064113613.hdf
MYD35_L2.A2010342.1420.061.2018064091019.hdf MYD35_L2.A2010355.1350.061.2018064122201.hdf
MYD35_L2.A2010342.1425.061.2018064091016.hdf MYD35_L2.A2010356.1435.061.2018064133516.hdf
MYD35_L2.A2010347.1440.061.2018064124607.hdf MYD35_L2.A2010357.1340.061.2018064151239.hdf
MYD35_L2.A2010348.1345.061.2018064130354.hdf checksums_502380244

thanks for your help. I am not sure, it always occurs this problem when I download. Until I need to try several times.
the Problem is show following:
C:\Users\chuan>wget -e robots=off -m -np -R .html,.tmp -nH --cut-dirs=3 "https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380365/" --header "Authorization: Bearer eyJ0eXAiOiJKV1QiLCJvcmlnaW4iOiJFYXJ0aGRhdGEgTG9naW4iLCJzaWciOiJlZGxqd3RwdWJrZXlfb3BzIiwiYWxnIjoiUlMyNTYifQ.eyJ0eXBlIjoiVXNlciIsInVpZCI6InhpYW9jaHVhbl9tYW5jaGVzdGVyIiwiZXhwIjoxNzU2ODEyNjM3LCJpYXQiOjE3NTE2Mjg2MzcsImlzcyI6Imh0dHBzOi8vdXJzLmVhcnRoZGF0YS5uYXNhLmdvdiIsImlkZW50aXR5X3Byb3ZpZGVyIjoiZWRsX29wcyIsImFjciI6ImVkbCIsImFzc3VyYW5jZV9sZXZlbCI6M30.Bf8enaXWovBgm8HQ2ibjYwtLq0SGmm1sooUUKYLAFQ_daqb5BWTbE95UmZj2-avzIqLi2ckQmKenN90c3zoCXCOUkFN7_zPY5QqlQC8VybSJ-aKQWgdCdnnt_9P8CZhrDPQfblQjf2bQESy0CdE5PohmjEJh4lEY2IMU5-wvtgy9PTTmYwC9RwyL8YNZ0rwXnR7_lMSVWgHMIR5iHAomPm_cSZaAEm_fMF7TG7xwtml8CIBarVZCNzvy7kvGJNSJlOZnPKLyjb6qHpUd0JQhcVVUnAR19DxuS2_uRUVTn6FGwGka95mbhMTY6lfe2YCMMz0Ut-igEC57eOJhMUqzjg" -P "E:\MOD35\502380365"
--2025-07-10 20:59:48-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380365/
Resolving ladsweb.modaps.eosdis.nasa.gov (ladsweb.modaps.eosdis.nasa.gov)... 198.118.194.40
Connecting to ladsweb.modaps.eosdis.nasa.gov (ladsweb.modaps.eosdis.nasa.gov)|198.118.194.40|:443... connected.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380365/ [following]
--2025-07-10 20:59:49-- https://ladsweb.modaps.eosdis.nasa.gov/profiles/licenses/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 302 Found
Location: /archive/orders/502380365/ [following]
--2025-07-10 20:59:50-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380365/ [following]
--2025-07-10 20:59:50-- https://ladsweb.modaps.eosdis.nasa.gov/profiles/licenses/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 302 Found
Location: /archive/orders/502380365/ [following]
--2025-07-10 20:59:51-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380365/ [following]
--2025-07-10 20:59:51-- https://ladsweb.modaps.eosdis.nasa.gov/profiles/licenses/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 302 Found
Location: /archive/orders/502380365/ [following]
--2025-07-10 20:59:53-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380365/ [following]
--2025-07-10 20:59:54-- https://ladsweb.modaps.eosdis.nasa.gov/profiles/licenses/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 302 Found
Location: /archive/orders/502380365/ [following]
--2025-07-10 20:59:55-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380365/ [following]
--2025-07-10 20:59:56-- https://ladsweb.modaps.eosdis.nasa.gov/profiles/licenses/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 302 Found
Location: /archive/orders/502380365/ [following]
--2025-07-10 20:59:56-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380365/ [following]
--2025-07-10 20:59:57-- https://ladsweb.modaps.eosdis.nasa.gov/profiles/licenses/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 302 Found
Location: /archive/orders/502380365/ [following]
--2025-07-10 20:59:58-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380365/ [following]
--2025-07-10 20:59:59-- https://ladsweb.modaps.eosdis.nasa.gov/profiles/licenses/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 302 Found
Location: /archive/orders/502380365/ [following]
--2025-07-10 20:59:59-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380365/ [following]
--2025-07-10 20:59:59-- https://ladsweb.modaps.eosdis.nasa.gov/profiles/licenses/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 302 Found
Location: /archive/orders/502380365/ [following]
--2025-07-10 21:00:00-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380365/ [following]
--2025-07-10 21:00:00-- https://ladsweb.modaps.eosdis.nasa.gov/profiles/licenses/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 302 Found
Location: /archive/orders/502380365/ [following]
--2025-07-10 21:00:00-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380365/ [following]
--2025-07-10 21:00:01-- https://ladsweb.modaps.eosdis.nasa.gov/profiles/licenses/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 302 Found
Location: /archive/orders/502380365/ [following]
--2025-07-10 21:00:01-- https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380365/
Reusing existing connection to ladsweb.modaps.eosdis.nasa.gov:443.
HTTP request sent, awaiting response... 303 See Other
Location: /profiles/licenses/archive/orders/502380365/ [following]
20 redirections exceeded.

Try going to the order page (e.g., https://ladsweb.modaps.eosdis.nasa.gov/archive/orders/502380013 > log in (top right corner) > click on "Select All" under "Multi-file downloads" > then click on "Download Selected" the blue button. If this does not work you need to talk to your system admin because everything is working on our side.