Earthdata Forum

I'm getting a new timeout error trying to download some MODIS OC L2 files.

Any idea what causes this?

Traceback (most recent call last):
File "/explore/nobackup/people/zfasnach/miniconda3/envs/gpu/lib/python3.11/site-packages/earthaccess/store.py", line 696, in _download_file
with session.get(url, stream=True, allow_redirects=True) as r:
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/explore/nobackup/people/zfasnach/miniconda3/envs/gpu/lib/python3.11/site-packages/requests/sessions.py", line 602, in get
return self.request("GET", url, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/explore/nobackup/people/zfasnach/miniconda3/envs/gpu/lib/python3.11/site-packages/requests/sessions.py", line 589, in request
resp = self.send(prep, **send_kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/explore/nobackup/people/zfasnach/miniconda3/envs/gpu/lib/python3.11/site-packages/requests/sessions.py", line 703, in send
r = adapter.send(request, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/explore/nobackup/people/zfasnach/miniconda3/envs/gpu/lib/python3.11/site-packages/requests/adapters.py", line 688, in send
raise ConnectTimeout(e, request=request)
requests.exceptions.ConnectTimeout: HTTPSConnectionPool(host='obdaac-tea.earthdatacloud.nasa.gov', port=443): Max retries exceeded with url: /ob-cumulus-prod-public/AQUA_MODIS.20250621T075000.L2.OC.nc (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x7fd31ff3a110>, 'Connection to obdaac-tea.earthdatacloud.nasa.gov timed out. (connect timeout=None)'))

What action created these responses? Do you have the command you sent?