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Problem with Earthdata login

Posted: Wed Aug 13, 2025 3:12 pm America/New_York
by GES DISC-EDL - zliu
Hello, I tried to use Earthdata Download app to download data. When the downloading started, I saw a window saying "You must log in...". On the web browser, I got this error:

<Error>
<Code>RequestHeaderSectionTooLarge</Code>
<Message>Your request header section exceeds the maximum allowed size.</Message>
<MaxSizeAllowed>8192</MaxSizeAllowed>
<RequestId>568T6VZFK4MQ2VP5</RequestId>
<HostId>y/as36JaWl4nax8JrCLr0jeOt2qo49CLJF0j5dlO1Y43yvXnJ0GfNEYaBGVnHcBfx8jakrES+w4=</HostId>
</Error>

I already logged in Earthdata in order to click on "Open Earthdata Download". What went wrong? Thank you!

Re: Problem with Earthdata login

Posted: Thu Aug 14, 2025 10:30 am America/New_York
by GES DISC-EDL - zliu
Never mind. I deleted my Chrome browsing data and restarted Chrome. Now it is working without issues. Earthdata Download, when it works, can significantly reduce a lot of data access issues, IMO.

A suggestion for improvement: make the forum more visible on each page. Right now, it is hard to find it unless you bookmark it. Also Earthdata logout is not true logout. When I login in again, it always tells me I already login, a very confusing message.