Service Request Management: differenze tra le versioni

Versione delle 13:50, 8 gen 2010

Versione delle 13:55, 8 gen 2010

Riga 6:

== References ==

* [http://www.usmbok.org The Guide to the Universal Service Management Body of Knowledge]

* [http://newsmanager.commpartners.com/itsmf/issues/2008-03-17/9.html Request Fulfillment - Managing Service Requests According to ITIL v3]

* [http://servicecatalogs.typepad.com Service Catalog blog]

* [http://www.itsmwatch.com/itil/article.php/3691561 The Eight Essential Elements of an IT Service Lifecycle]

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