Service Request Management: differenze tra le versioni

Versione delle 07:54, 14 dic 2015

Versione delle 22:08, 9 gen 2016

Riga 7:

== Collegamenti esterni ==

* [{{cita web|http://www.usmbok.org |The Guide to the Universal Service Management Body of Knowledge]}}

* [{{cita web|http://newsmanager.commpartners.com/itsmf/issues/2008-03-17/9.html |Request Fulfillment - Managing Service Requests According to ITIL v3]}}

* [{{cita web|http://servicecatalogs.typepad.com |Service Catalog blog]}}

* [{{cita web|http://www.itsmwatch.com/itil/article.php/3691561 |The Eight Essential Elements of an IT Service Lifecycle]}}

[[Categoria:Gestione dell'informatica]]