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Access to this page requires authorization. You can try changing directories.
This article describes the available insights dashboard to monitor SMS logs and metrics.
Overview
The SMS Insights dashboard in your communication resource shows data visualizations based on the logs and metrics for your SMS usage. It's powered by Azure Monitor logs and metrics that are collected and stored.
Use Azure Monitor Workbooks to create the data visualization. To enable Azure Monitor collection to populate the SMS Insights dashboard, see Enable Azure Monitor in Diagnostic Settings. Ensure that logs are sent to a Log Analytics workspace.
Prerequisites
- In order to take advantage of Workbooks, follow the instructions outlined in Enable Azure Monitor in Diagnostic Settings. You need to enable
SMS Operational Logs - To use Workbooks, you need to send your logs to a Log Analytics workspace destination.
Accessing Azure Insights for Communication Services
Inside your Azure Communication Services resource, scroll down on the left nav bar to the Monitor category and click on the Insights tab:
Dashboard structure
The SMS Insights Dashboard is made out of four sections:
Overview section
The Overview section provides an overall performance of sent messages along with SMS failure breakdown. The user can filter the SMS performance data by time specific time range, number type, sender number, and destination. The data is presented in interactive graphs that the user can click on to further drill down into logs.
Great to help answer general questions like:
- How many SMS messages did I send through my resource?
- Are my messages being blocked or failing at a glance?
- What is my message distribution by country/region?
Top metrics
SMS by country/region
Message delivery rates section
The Message Delivery Rates section provides insights into SMS performance and delivery rate per day. You can select a specific date in the graph to drill into logs.
Can help answer questions like:
- Are there particular days where I'm seeing fewer deliveries?
- Are there any geographies where delivery suffers most?
Opt-in & opt-out rates
The Opt-in & opt-out rates section provides insights into end user responses for opt-ins/outs and help.
Answer questions like:
- What percentage of my users are opt-in vs opt-out?
Response patterns
The Response patterns section provides insights into the total SMS usage in a day across messages delivered, received, failed, and blocked.
This section helps you understand how the solution performs over time.
Exporting logs
To export SMS logs, click the Download button on the top right corner of the logs table:
Editing dashboards
To customize the SMS insights dashboards provided with your Communication Service resource, click the Edit button on the top navigation bar:
Editing these dashboards doesn't modify the Insights tab, but rather creates a separate workbook, which you can access on your resource Workbooks tab:
For an in-depth description of workbooks, see Azure Monitor Workbooks documentation.