Remote monitoring and management: Difference between revisions

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Functions include the ability to:

* install new or updated software remotely (including patches, updates and configuration changes)<ref>{{ cite web| url=https://www.intel.com/content/www/us/en/business/enterprise-computers/rmm.html|title= Remote monitoring and management software technology)|accessdate=2020-10-01}}</ref>

* detect new devices and automatically install the RMM agent and configure the device<ref>{{ cite web| url=https://www.atera.com/blog/rmm-agent/|title= What is an RMM Agent and How Does it Work?|accessdate=2024-02-08}}</ref>

* observe the behavior of the managed device and software for performance and diagnostic tasks

* perform alerting and provide reports and dashboards

Traditionally this function has been done on site at a company but many MSPs are performing this function remotely using integrated [[Software as a service|Software as a Service]] (SaaS) platforms.

There are several companies that specialize in RMM software, such as Atera.<ref>{{Cite web |title=Atera Reviews, Demo & Pricing - 2022 |url=https://www.softwareadvice.com/psa/atera-profile/ |access-date=2022-04-19 |website=www.softwareadvice.com}}</ref> In 2022, another RMM software, Kaseya, acquired a competitor, Datto, for $6.2 billion.<ref>{{Cite news |last=Podder |first=Sohini |last2=Hu |first2=Krystal |date=2022-04-11 |title=Software maker Datto to be taken private by Kaseya for $6.2 bln |language=en |work=Reuters |url=https://www.reuters.com/technology/software-maker-datto-be-acquired-by-kaseya-62-bln-deal-2022-04-11/ |access-date=2022-04-19}}</ref>

==See also==