Remote monitoring and management: Difference between revisions

Revision as of 19:14, 16 July 2016

Latest revision as of 09:45, 8 February 2024

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{{Distinguish|Service management}}

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'''Remote Monitoringmonitoring and Managementmanagement''' ('''RMM''') is the process of supervising and controlling softwareIT systems (such as thosenetwork ondevices, desktops, servers and mobile devices) by means of a locally installed [[Software agentagents|agentagents]] that can be accessed by a management service provider. <ref>{{ cite web| url=https://oneblog.comodoitarian.com/what-is-rmm/|title= Remote Monitoringmonitoring and Managementmanagement software Explained|accessdate=162020-10-01}}</ref><ref>{{ Julycite 2016web| url=http://searchitchannel.techtarget.com/definition/RMM-software-remote-monitoring-and-management-software|title=RMM software (remote monitoring and management software)|accessdate=2017-12-06}}</ref>

Functions include the ability to:

* install new or updated software remotely (including patches, updates and configuration changes)<ref>{{ cite web| url=https://www.intel.com/content/www/us/en/business/enterprise-computers/rmm.html|title= Remote monitoring and management software technology)|accessdate=2020-10-01}}</ref>

* detect new devices and automatically install the RMM agent and configure the device<ref>{{ cite web| url=https://www.atera.com/blog/rmm-agent/|title= What is an RMM Agent and How Does it Work?|accessdate=2024-02-08}}</ref>

* observe the behavior of the managed device and software for performance and diagnostic tasks

* perform alerting and provide reports and dashboards

Traditionally this function has been done on site at a company but many MSPs are performing this function remotely using integrated [[Software as a service|Software as a Service]] (SaaS) platforms.

==See also==

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==References==

{{Reflistreflist}}

{{Remote administration software}}

[[Category:Remote administration software]]