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{{refimprove|date=January 2017}}
'''Remote monitoring and management''' ('''RMM''') is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed [[Software agents|agents]] that can be accessed by a management service provider. <ref>{{ cite web| url=https://
Functions include the ability to:
* install new or updated software remotely (including patches, updates and configuration changes)<ref>{{ cite web| url=https://www.intel.com/content/www/us/en/business/enterprise-computers/rmm.html|title= Remote monitoring and management software technology)|accessdate=2020-10-01}}</ref>
* detect new devices and automatically install the RMM agent and configure the device<ref>{{ cite web| url=https://www.atera.com/blog/rmm-agent/|title= What is an RMM Agent and How Does it Work?|accessdate=2024-02-08}}</ref>
* observe the behavior of the managed device and software for performance and diagnostic tasks
* perform alerting and provide reports and dashboards
Traditionally this function has been done on site at a company but many MSPs are performing this function remotely using integrated [[Software as a service|Software as a Service]] (SaaS) platforms.
==See also==
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==References==
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[[Category:Remote administration software]]
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