Reverse hierarchy: Difference between revisions

Content deleted Content added

Revision as of 10:13, 18 March 2019 edit Kku (talk \| contribs) Extended confirmed users 122,082 edits m link United Parcel Service using Find link ← Previous edit		Latest revision as of 06:28, 8 August 2024 edit undo DMacks (talk \| contribs) Edit filter managers, Autopatrolled, Administrators 191,926 edits Low-RS link. Undid revision 1239253332 by 178.147.42.144 (talk) Tag: Undo
(8 intermediate revisions by 7 users not shown)
Line 4: ==History and examples== The term "invert the pyramid" is attributed to Jan Carlzon, who transformed SAS airlines by giving front line employees authority to make decisions on the spot.<ref>Carlson, Moments of Truth, Harper Business, 1989</ref> The creation of the reverse hierarchy has been attributed to the [[Nordstrom]] retail organization.<ref name=Mosley /> Other notable adopters of this structure include the [[United Parcel Service]] and Canadian Imperial Bank of ~~Congress~~Commerce.<ref name=Harigopal>{{cite book\|last1=Harigopal\|first1=K\|title=Management of Organizational Change: Leveraging Transformation\|date=April 14, 2006\|publisher=SAGE\|page=154\|edition=1st}}</ref> ==References==