Netcracker Technology: Difference between revisions

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{{Short description|IT solutions company offering telecom companies various OSS and BSS products/services to telecom companies}}

{{Use mdy dates|date=July 2024}}

{{Infobox company

| name = Netcracker Technology

| logo = Netcracker-logo.png

| logo_caption = Logo since 2019

| type = [[Subsidiary]] (2008)

| ISIN = <!-- {{ISIN|sl=n|pl=y|...}} -->

| industry = {{Unbulleted list

| [[Information technology|Information Technology]]

| [[Software industry|Software (Telecom)]]

}}

| genre = {{Unbulleted list

| [[Business support system|Business Support System (BSS)]]

| [[Operations support system|Operations Support System (OSS)]]

}}

| founded = {{Start date and age|1993}} in [[Waltham, Massachusetts]]<ref name=PitchBook1 />

| founder = {{Unbulleted list

|Bonnie Ward

|Michael Feinberg

}}

| hq_location = 95 Sawyer Road<ref name=PitchBook1 />

| hq_location_city= [[Waltham, Massachusetts]]<ref name=doj>{{Citation |url= https://www.justice.gov/opa/pr/national-security-division-announces-agreement-netcracker-enhanced-security-protocols |title= National Security Division Announces Agreement with Netcracker for Enhanced Security Protocols in Software Development |website= Justice.gov |date= December 11, 2017 |access-date= August 30, 2024}}</ref>

| hq_location_city = [[Waltham, Massachusetts]]

| hq_location_country= [[United States]]

| area_served = Worldwide

| num_locations=

| num_locations_year= <!-- Year of num_locations data (if known) -->

| key_people = {{Unbulleted list

|Andrew Feinberg ([[Chair (officer)|Chair]] & [[Chief executive officer|CEO]])<ref name=PitchBook1 /><ref name=cw>{{Citation |title= NEC to acquire NetCracker for $300 million |last= Gross |first= Grant |url= https://www.computerworld.com/article/1320113/nec-to-acquire-netcracker-for-300-million.html |date= June 29, 2008 |access-date= July 10, 2024 |website= Computerworld}}</ref>

| Kelly Thoms ([[Chief human resources officer|CPO]])

| Bob Titus ([[Chief technology officer|CTO]])

| Frank DeTraglia ([[Chief customer officer|CCO]])

}}

| products = [[OSS/BSS]] Software for [[Telephone company|CSPs]]

| services = {{Unbulleted list

| [[Consultant|Consulting]]

| [[Managed services|Managed Services]]

| Operations & Maintenance

| [[Outsourcing]]

| SolutionSoftware Delivery

}}

| num_employees= 8,844<ref name=PitchBook1 />

| num_employees_year= 2023

| parent = [[NEC|NEC Corporation]] (2008 {{En dash}} ''present'')

| website = {{Official URL}}

| footnotes =

}}

'''Netcracker Technology Corporation''', a [[subsidiary|wholly owned subsidiary]] of [[NEC Corporation]], providesis an American-based [[InformationMultinational corporation|multinational]] [[telecommunications]] [[technology company]] (IT)headquartered solutionsin [[Waltham, Massachusetts]]. The company specializes in software products and professional services for [[Telecommunications company|communications service providers]] (CSPs) and cable providers. Products and services revolve aroundinclude [[business support system]] (BSS) and [[operational support system]]s (OSS) solutions. Founded in 1993, with headquarters in [[Waltham, Massachusetts]], a suburb of [[Boston]], Netcracker maintains operationssoftware and development facilities worldwideservices.

==History==

Founded in 1993, the company provides [[wikt:full-stack|full-stack]] [[OSS/BSS]] solutionssoftware and services to [[communications service provider]]s.<ref name=PitchBook1>{{Citation |url= https://pitchbook.com/profiles/company/94460-59 |title= Netcracker Technology |access-date= August 28, 2024 |website= PitchBook}}</ref> Netcracker has since expanded into cloud-native, [[Microservices|microservices-based]] solutionssoftware,<ref name=appsource /> [[virtualization]], [[automation]], [[generative artificial intelligence]] (GenAI)<ref name="TelReview2023" /> and [[Digital Satellite Service]] solutionssupport software.

On October 21, 2008, '''NEC Corporation''' acquired Netcracker for about {{currency|300 million|USD|passthrough=yes}} making it a wholly owned subsidiary of NEC.<ref name=PitchBook1 /><ref name=mergr1>{{Citation |title= NEC Acquires Netcracker Technology |url= https://mergr.com/nec-acquires-netcracker-technology |access-date= July 6, 2024 |website= Mergr.com}}</ref><ref name=clever>{{Citation |title= Netcracker Technology |url= https://www.cleverism.com/company/netcracker-technology/ |website= Cleverism.com}}</ref> According to online publication, ''ComputerWorld'', the acquisition would expand NEC's offerings to several more industries including Internet Service Providers, broadband network companies and large-business service companies. The expansion is due to Netcracker's telecommunication provider customer base. NEC was expecting the acquisition to generate {{currency|1.9 billion|USD|passthrough=yes}} over the following 5 years through providing services to international carriers.<ref name=cw>{{Citation |title= NEC to acquire NetCracker for $300 million |last= Gross |first= Grant |url= https://www.computerworld.com/article/1320113/nec-to-acquire-netcracker-for-300-million.html |date= JuneOctober 2911, 2008 |access-date= July 10, 2024 |website=2016 Computerworld}}</ref>

===Acquisitions===

* 2004 {{En dash}} Firma AVD, a company headquartered in Moscow specializing in system integration, business process engineering, and IT consulting, was acquired in 2004.<ref name="PitchBook2">{{Citation |url= https://pitchbook.com/profiles/company/185740-93#overview |title= Firma AVD |access-date= August 29, 2024 |website= PitchBook}}</ref><ref name="FL">{{Citation |url= https://www.thefreelibrary.com/NetCracker+acquires+professional+services+firm+Firma+AVD.-a0124180972 |title= NetCracker acquires professional services firm Firma AVD |access-date= August 29, 2024 |website= TheFreeLibrary}}</ref>

*In 2011 {{En dash}}, [[Subex|Subex's]] activation business, including Subex's NetProvision, NetOptimizer, Vector products, and associated business.<ref name="vanilla">{{cite web |title= NetCracker acquisition sees Subex bidding farewell to Syndesis |last= Dye |first= Mark |url= https://www.vanillaplus.com/2011/09/20/1447-netcracker-acquisition-sees-subex-bidding-farewell-to-syndesis/ |website= Vanilla+ |date= September 20, 2011 |access-date= July 10, 2024 |quote= The move sees NetCracker picking up Subex's NetProvision, NetOptimizer, Vector products and associated business... Financial terms of the agreement were not disclosed.}}</ref><ref name="middleton">{{Citation |title= Subex sells service fulfilment business to NetCracker |last= Middleton |first= James |url= https://www.telecoms.com/5g-6g/subex-sells-service-fulfilment-business-to-netcracker#close-modal |date= September 21, 2011 |access-date= July 10, 2024 |website= Telecoms.com}}</ref><ref name="bw1">{{Citation |title= Netcracker Announces Agreement to Acquire Subex’sSubex's Activation Business |url= https://www.businesswire.com/news/home/20110919006882/en/NetCracker-Announces-Agreement-Acquire-Subex%E2%80%99s-Activation-Business |date= September 19, 2011 |access-date= July 5, 2024 |website= BusinessWire.com}}</ref> A year later, in May 2012, Global Information Management division of [[Convergys]] was acquired.<ref name="nec1">{{Citation |title= NEC Announces Agreement to Acquire Convergys' Global Information Management (IM) Business, a Leader in Business Support Systems (BSS) |url= https://www.nec.com/en/press/201203/global_20120322_02.html |date= March 22, 2012 |access-date= July 10, 2024 |website= NEC.com}}</ref><ref name="nec2">{{Citation |title= NEC Completes Acquisition of Convergys Corporation's Information Management (IM) Business |url= https://www.nec.com/en/press/201205/global_20120517_02.html |date= May 16, 2012 |access-date= July 10, 2024 |website= NEC.com}}</ref><ref name="fn">{{Citation |title= NEC wraps up its purchase of Convergys' IM business |last= Buckley |first= Sean |url= https://www.fierce-network.com/telecom/nec-wraps-up-its-purchase-convergys-im-business |date= May 17, 2012 |access-date= July 10, 2024 |website= Fierce Network}}</ref>

*CoralTree 2012Systems, {{Ena dash}}systems Globalintegrator Informationand Managementservice divisionprovider, ofwas [[Convergys]]purchased in 2015.<ref name=nec1"cm">{{Citation |title= NECNetcracker AnnouncesAcquires Agreement to Acquire Convergys' Global Information Management (IM) Business, a Leader in Business SupportCoralTree Systems (BSS) |url= https://www.neccapacitymedia.com/enarticle/press29ot865vu8akt0jzxlyps/201203news/global_20120322_02netcracker-acquires-coraltree-systems |website= CapacityMedia.htmlcom |date= MarchJuly 2213, 20122016 |access-date= July 10, 2024 |website= NEC.com}}</ref><ref name=nec2"bw2">{{Citation |title= NECNetcracker CompletesAcquires AcquisitionCoralTree of Convergys Corporation's Information Management (IM) BusinessSystems |url= httpshttp://www.necbusinesswire.com/ennews/presshome/20120520160712006099/global_20120517_02.html |date= May 16, 2012 |accessen/Netcracker-date= July 10, 2024Acquires-CoralTree-Systems |website= NECBusinessWire.com}}</ref><ref name=fn>{{Citation |title= NEC wraps up its purchase of Convergys' IM business |last= Buckley |first= Sean |url= https://www.fierce-network.com/telecom/nec-wraps-up-its-purchase-convergys-im-business |date= MayJuly 1712, 20122016 |access-date= July 105, 2024 |website= Fierce Network}}</ref>

* 2016 {{En dash}} CoralTree Systems, a systems integrator and service provider<ref name=cm>{{Citation |title= Netcracker Acquires CoralTree Systems |url= https://www.capacitymedia.com/article/29ot865vu8akt0jzxlyps/news/netcracker-acquires-coraltree-systems |website= CapacityMedia.com |date= July 13, 2016 |access-date= July 10, 2024}}</ref><ref name=bw2>{{Citation |title= Netcracker Acquires CoralTree Systems |url= http://www.businesswire.com/news/home/20160712006099/en/Netcracker-Acquires-CoralTree-Systems |website= BusinessWire.com |date= July 12, 2016 |access-date= July 5, 2024}}</ref>

==Products and Services==

{{More citations needed section|date=JulySeptember 2024}}

As a [[software engineering]] company, Netcracker offers network [[Optimization problem|optimization]] for communications and [[Operations management|operations]].<ref name="doj2">{{Citation |title=Netcracker Technology Corporation Non-Prosecution and Security Agreement |date=December 6, 2017 |url=https://www.justice.gov/media/924701/dl?inline |access-date=September 5, 2024 |format=PDF}}</ref> Globally, Netcracker provides the following products and services to more than 280 communications service provider and cable provider customers.<ref name=6sense>{{Citation |url= https://6sense.com/tech/unified-communications/netcracker-market-share |title= Netcracker |website= 6Sense |access-date= August 30, 2024 |quote= Around the world in 2024, over 287 companies have started using Netcracker as Unified Communications tool}}</ref><ref name=sp>{{Citation |url= https://www.silver-peak.com/company/tech-partners/nfv/necnetcracker |title= Technology Alliances NFV - NEC/Netcracker |website= SilverPeak |date= July 11, 2017 |access-date= August 30, 2024 |quote= ...a forward-looking software company, offering mission-critical solutions to service providers around the globe}}</ref>

===Products===

* [[Cloud computing|Cloud services]]<ref &name=6sense [[Analytics]]/>

* [[Customer Engagement]] (customer experience and service-related transitions)

* Digital [[OSS/BSS]]<ref name=appsource>{{Citation |url= https://appsource.microsoft.com/en-us/product/web-apps/netcrackertechnology1583914445588.5678?tab=overview |title= Digital OSS by NetCracker Technology - Driving Operations in a Digital World |website= Microsoft AppSource |access-date= August 30, 2024 |quote= Netcracker Digital OSS utilizes a microservices-based, cloud-native architecture}}</ref>

* Digital [[OSS/BSS]]

===Managed Services===

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===Professional Services===

* [[Business consultant|Business]] & [[Technology Consulting]]<ref name=6sense />

* [[End-to-end principle|End-to-End]] [[Program management|Program]] Delivery

* [[DevOps]] Enablement

* [[Computer security|Security]] services

* Training Services

==Achievements==

===Patents===

A search of patents where ''Netcracker Technology Corporation'' is the "assignee" reveals the company holds several patents, including:

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! scope="col" | Anticipated Expiration

|-

|US11847112B2

| US20220292555A1 || April 4, 2022 || (Pending) || Systems and methods for generating and presenting an electronic bill in a bill timeline view || (Pending)<ref>{{Citation |url= https://patents.google.com/patent/US20220292555A1/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Systems and methods for generating and presenting an electronic bill in a bill timeline view |website= Google Patents}}</ref>

|April 18, 2022

|December 19, 2023

|Declarative and unified data transition

|(Pending)<ref>{{Cite web |title=Patents Assigned to NetCracker Technology Corp. - Justia Patents Search |url=https://patents.justia.com/assignee/netcracker-technology-corp |access-date=2025-04-28 |website=patents.justia.com}}</ref>

|-

| US20220292555A1 || April 4, 2022 || (Pending)Sepetember 15, 2022 || Systems and methods for generating and presenting an electronic bill in a bill timeline view || (Pending)<ref>{{Citation |url= https://patents.google.com/patent/US20220292555A1/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Systems and methods for generating and presenting an electronic bill in a bill timeline view |website= Google Patents}}</ref>

|-

| US10547497B1 || December 30, 2016 || January 28, 2020 || Methods and systems for providing predictive rating using a buffer || July 22, 2037<ref>{{Citation |url= https://patents.google.com/patent/US10547497B1/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Methods and systems for providing predictive rating using a buffer |website= Google Patents}}</ref>

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| US8897174B2 || September 18, 2009 || November 25, 2014 || Network configuration management || July 11, 2030<ref>{{Citation |url= https://patents.google.com/patent/US8897174B2/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Network configuration management |website= Google Patents}}</ref>

|}

===Industry awards===

====Frost & Sullivan Technology Innovation Leadership Award====

* Global OSS/BSS (2023)<ref name=nc3>{{Citation |title= Netcracker Receives Global and Asia-Pacific OSS/BSS Awards from Frost & Sullivan |url= https://www.netcracker.com/news/press-releases/netcracker-receives-global-and-asia-pacific-oss/bss-awards-from-frost-and-sullivan.html |date= November 28, 2023 |access-date= July 6, 2024 |website= Netcracker.com}}</ref>

* Asia-Pacific OSS/BSS (2023)<ref name=nc3 /><ref>{{cite web |last= Eleven |first= Otis |title= Netcracker Receives Global And Asia-Pacific OSS/BSS Awards From Frost & Sullivan |url= https://medium.com/@elevenotis/netcracker-receives-global-and-asia-pacific-oss-bss-awards-from-frost-sullivan-f772712a8e67 |website= Medium |access-date= July 10, 2024 |date= November 29, 2023}}</ref>

====FutureNet World Awards====

* The Automation Solution Award (2024)<ref name=nc2>{{Citation |title= Netcracker Receives Awards for Achievements in Customer Experience and Automation from FutureNet World |url= https://www.netcracker.com/news/press-releases/netcracker-receives-awards-for-achievements-in-customer-experience-and-automation-from-futurenet-world.html |date= May 22, 2024 |access-date= July 6, 2024 |website= Netcracker.com}}</ref>

* The Customer Experience Award (2024)<ref name=nc2 />

====Gold Stevie Award Winner====

* New Product Award – Subscription Billing Solution (2024)<ref name=nc1>{{Citation

|title= Netcracker Honored as Gold Stevie Award Winner for 3 Categories in 2024 American Business Awards Program |url= https://www.netcracker.com/news/press-releases/netcracker-honored-as-gold-stevie-award-winner-for-3-categories-in-2024-american-business-awards-program.html |date= July 1, 2024 |access-date= July 5, 2024 |website= Netcracker.com}}</ref>

* Mobile Operations Management Solution (2024)<ref name=nc1 />

* Telecommunication - Product (2024)<ref name=nc1 />

====[[MEF Forum|Metro Ethernet Forum (MEF)]] Excellence Award====

* Most Impactful Service Automation Vendor (2023)<ref name=nc4>{{Citation |title= Netcracker Receives MEF Excellence Award for Most Impactful Service Automation Vendor |url= https://www.netcracker.com/news/press-releases/netcracker-receives-mef-excellence-award-for-most-impactful-service-automation-vendor.html |date= October 18, 2023 |access-date= July 6, 2024 |website= Netcracker.com}}</ref>

====Telecom Review Excellence Award====

* Best AI Use for Network Monetization – Global (2023)<ref name=nc5>{{Citation |title= Netcracker Wins Telecom Review Excellence Award for Best Global Digital Transformation Provider |url= https://www.netcracker.com/news/press-releases/netcracker-wins-telecom-review-excellence-award-for-best-global-digital-transformation-provider.html |date= March 8, 2023 |access-date= July 7, 2024 |website= Netcracker.com }}</ref><ref name="TelReview2023">{{cite web |title= Telecom Review Excellence Awards 2023: Meet the Winners |url= https://www.telecomreview.com/articles/reports-and-coverage/7632-telecom-review-excellence-awards-2023-meet-the-winners |website= Telecom Review |access-date= July 10, 2024 |date= December 8, 2023 |quote= With its remarkable ability to create new content and engage in powerful human-like interactions, generative AI (GenAI) has the potential to dramatically enhance business and operational efficiency and usher in a new era of customer satisfaction across the telecom industry. Netcracker has proved this by producing the best AI use case for network monetization}}</ref>

* Best BSS Solution – Global (2023)<ref name=TelReview2023 />

* Best Global Digital Transformation Provider (2022)<ref name=TelReview2022>{{cite web |title= Presenting the Winners of Telecom Review Excellence Awards 2022 |url= https://www.telecomreview.com/articles/reports-and-coverage/6598-presenting-the-winners-of-telecom-review-excellence-awards-2022

|website= Telecom Review |access-date= July 10, 2024 |date= December 9, 2022 |quote= Their full suite of pre-integrated solutions, precise delivery and extensive expertise will enable them to sustain rapid growth, achieve improved customer experience and deliver new innovative products in the 5G era}}</ref>

====Telecoms.com’s Glotel Awards====

* BSS/OSS Transformation Excellence (2023)<ref name=nc6>{{Citation |title= Netcracker Wins Glotel Awards for BSS/OSS Transformation Excellence and Best Digital Transformation Project |url= https://www.netcracker.com/news/press-releases/netcracker-wins-glotel-awards-for-bss/oss-transformation-excellence-and-best-digital-transformation-project.html |date= February 16, 2023 |access-date= July 7, 2024 |website= Netcracker.com}}</ref><ref>{{cite web |last= Bicheno

|first= Scott |title= 2023 Global Telecoms Awards winners announced |url= https://www.telecoms.com/communications-service-provider/2023-global-telecoms-awards-winners-announced |website=Telecoms.com |access-date= July 10, 2024 |date= November 30, 2023 |quote= Progressing Monetization and Mobile Money}}</ref>

* Best Digital Transformation Project (2022<ref name="Bicheno2">{{cite web |last1=Bicheno |first1=Scott |title=2022 Global Telecom Awards winners revealed |url=https://www.telecoms.com/enterprise-telecoms/2022-global-telecom-awards-winners-revealed |website=Telecoms.com |access-date=July 10, 2024 |date=December 1, 2022}}</ref> & 2023<ref name=nc6 />)

* BSS/OSS transformation excellence (2022)<ref name=Bicheno2 />

====Telcoms World Middle East Awards====

* 5G Innovator of the Year (2022)<ref>{{cite web |last= Bayat |first= Ehsan |title= These 3 Operators Won at the 2022 Telecoms World Middle East Awards |url= https://ehsanbayat.com/these-3-operators-won-at-the-2022-telecoms-world-middle-east-awards/ |access-date= July 10, 2024 |date= October 11, 2022}}</ref><ref name="SalesTech">{{cite web |title=Netcracker Wins Awards for Virtualization and 5G Innovator of the Year

|url=https://salestechstar.com/digital-workspace-platforms/netcracker-wins-awards-for-virtualization-and-5g-innovator-of-the-year/ |website=SalesTechSeries |access-date=July 10, 2024 |date=June 1, 2022 |quote=The awards, for Virtualization & Cloud leadership and 5G Innovator of the Year, validate Netcracker’s many projects in the Middle East region...}}</ref>

* Virtualization & Cloud Leadership (2022)<ref name=SalesTech />

====Telemanagement Forum ([[TM Forum|TMForum]]) Excellence Award====

* Excellence in Customer Experience (2024)<ref name="TMF1">{{cite web |title= From Transformative Customer Programs to Integrated IoT, AI and 5G Solutions – meet the 17th Annual TM Forum Excellence Awards Winners |url= https://www.tmforum.org/press-and-news/from-transformative-customer-programs-to-integrated-iot-ai-and-5g-solutions-meet-the-17th-annual-tm-forum-excellence-awards-winners/ |website= TMForum |access-date= July 10, 2024 |date= June 18, 2024}}</ref>

* Operational Transformation and Agility Award (2018 & 2019)<ref name="TMF2">{{cite web |title= Excellence Awards 2019 Winners |url= https://www.tmforum.org/about-tm-forum/awards-and-recognition/excellence-awards/past-winners/ |website= TMForum |access-date= July 10, 2024}}</ref>

* Outstanding Contribution to Enabling Improved Business Agility Award (2016 & 2017)<ref name=TMF2 />

* Customer Centricity – Solution Provider Award (2015)<ref name=TMF2 />

* TM Forum Best Practices Award – Supplier / System Integrator (2009)<ref name=TMF2 />

====Vodafone Oman’s Chairman Award====

* Champion Partner of the Year (2023)<ref name=nc7>{{Citation |title= Netcracker Receives Vodafone Oman’s Chairman Award for Champion Partner of the Year |url= https://www.netcracker.com/news/press-releases/netcracker-receives-vodafone-oman’s-chairman-award-for-champion-partner-of-the-year.html |date= March 29, 2023 |access-date= July 7, 2024 |website= Netcracker.com}}</ref><ref>{{cite web |title= A Partner From Day One: Vodafone Oman Recognizes Netcracker’s Key Contributions |url= https://www.telecomreview.com/articles/telecom-operators/6922-a-partner-from-day-one-vodafone-oman-recognizes-netcracker-s-key-contributions |website= Telecom Review |access-date= July 10, 2024 |date= March 30, 2023}}</ref>

==See also==

{{Portalbar|Companies|Telecommunication|Technology}}

==References==

{{Reflist}}

==External links==

{{Official website}}

==References==

{{Reflist}}

{{NEC Corporation|state=collapsed}}

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[[Category:NEC acquisitions]]

[[Category:NEC subsidiaries]]

[[Category:Multinational companies headquartered in the United States]]