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these are ordinary terms of art - they are not proper nouns, and should not be capitalised as if they were; simply being commonly abbreviated by initials does not mean the expanded term should be capitalised - the ordinary rules of English apply to it as usual |
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{{Short description|Measure of service quality}}
In [[information technology]], a '''service level indicator''' ('''SLI''') is a measure of the [[service level]] provided by a [[service provider]] to a customer. SLIs form the basis of [[service level objective]]s (SLOs), which in turn form the basis of [[service level agreement]]s (SLAs);<ref name="sre37"/> an SLI is thus also called an '''SLA metric'''.▼
{{one source|date=July 2024}}
▲In [[information technology]], a '''service level indicator''' ('''SLI''') is a measure of the [[service level]] provided by a [[service provider]] to a customer. SLIs form the basis of [[service level objective]]s (SLOs), which in turn form the basis of [[service level agreement]]s (SLAs);<ref name="sre37"/> an SLI
Though every system is different in the services provided, often common SLIs are used. Common SLIs include [[latency (engineering)|latency]], [[throughput]], [[availability]], and error rate; others include [[Durability (database systems)|durability]] (in storage systems), end-to-end latency (for complex data processing systems, especially pipelines), and correctness.<ref name="sre37">{{cite book |title=Site Reliability Engineering: How Google Runs Production Systems |
==References==
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[[Category:IT service management]]
[[Category:Outsourcing]]
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