Service level indicator: Difference between revisions

Revision as of 20:51, 24 July 2024

Latest revision as of 13:59, 29 July 2025

(5 intermediate revisions by 4 users not shown)

Line 1:

{{Short description|Measure of service quality}}

{{one source|date=July 2024}}

In [[information technology]], a '''service level indicator''' ('''SLI''') is a measure of the [[service level]] provided by a [[service provider]] to a customer. SLIs form the basis of [[service level objective]]s (SLOs), which in turn form the basis of [[service level agreement]]s (SLAs);<ref name="sre37"/> an SLI can be called an '''SLA metric''' (also ''customer service metric'', or simply ''service metric'').

Line 6 ⟶ 7:

==References==

{{reflist}}

{{refbegin}}

{{refend}}

[[Category:IT service management]]