Computer telephony integration: Difference between revisions

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{{Short description|Technology that allows interactions on a telephone and a computer to be coordinated}}

{{about|computer telephony integration|cyber threat intelligence|Cyber threat intelligence|the telephony API in [[Microsoft Windows]]|Telephony Application Programming Interface}}

{{unreferenced|date=July 2024}}

{{For|the telephony API in [[Microsoft Windows]]|Telephony Application Programming Interface}}

'''Computer -telephony integration''', also called '''computer–telephone integration''' or '''CTI''', is a commongeneral nameterm for any technologytechnologies that allowscoordinate interactions on abetween [[telephone|telephones]] and a [[computer|computers]] to be coordinated. The term is predominantly used to describe [[desktop computer|desktop]]-based interactionapplications forthat helping users beimprove moreuser efficientefficiency, though it can also refer to server-based functionality such as automatic [[phone call|call]] [[routing]].

==See also==

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* [[Telephony Application Programming Interface]] (TAPI)

* [[Telephony Server Application Programming Interface]] (TSAPI)

* [[WindowPhone]]

* [[Computer-supported telecommunications applications]] (CSTA)

* [[Multi-Vendor Integration Protocol]]

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==External links==

* {{curlie|Computers/Speech_Technology/Telephony/|Speech Technology / Telephony}}

* [http://www.ecma-international.org/publications/techreports/E-TR-087.htm User Agent CSTA (uaCSTA) - TR/87 - ECMA International]

* [https://www.novelvox.com/blog/everything-you-need-to-know-about-computer-telephony-integration/ Everything You Need to Know About CTI]

{{Telecommunications}}