'''Computer-telephony integration''', also called '''computer–telephone integration''' or '''CTI''', is a commongeneral nameterm for anytechnologytechnologies that allowscoordinate interactions on abetween [[telephone|telephones]] and a [[computer|computers]] to be coordinated. The term is predominantly used to describe [[desktop computer|desktop]]-based interactionapplications forthat helping users beimprove moreuser efficientefficiency, though it can also refer to server-based functionality such as automatic [[phone call|call]] [[routing]].
