Service chain optimization: Difference between revisions

Revision as of 22:24, 5 January 2014

Latest revision as of 01:38, 30 June 2017

(5 intermediate revisions by 4 users not shown)

Line 1:

{{refimprove|date=May 2016}}

'''Service Chain Optimization''' is the application of processes and tools that embrace all functions for improving the efficiency, productivity and, eventually, the profitability of service organizations.

'''Service Chainchain Optimizationoptimization''' is the application of processes and tools that embrace all functions for improving the efficiency, productivity and, eventually, the profitability of service organizations.

In this regard, profitability of a service organization is measured by the revenue generated from service demand (in the form of service work orders being carried out), and by the costs due to activity of the enterprise's human resources (who provide the service). Service chains consider the full life-cycle of service demand from early stages of forecasting, through planning, scheduling, dispatch, execution and post-analysis.

Service Chainchain Optimizationoptimization is closely related to the fields of [[Workforceworkforce Managementmanagement]] and [[Fieldfield Serviceservice Managementmanagement]]; the activity performed by field service resources is managed through the laterlatter while being planned and optimized through the former. This relationship is analogous to the relation between [[supply chain optimization]] and [[Supply chain management software|Supplysupply Chainchain Managementmanagement]] in the ___domain of manufacturing. In this regard, the service chain benefits from [[demand forecasting]], resource planning and scheduling, and long term analysis activities similarly to the manner these contribute in the [[supply chain]] (being typically managed by [[Enterprise resource planning|ERP]] systems and optimized by [[supply chain optimization]] systems).

==Origin of Service Chain Optimization==

The term “Service"service Chainchain Optimization”optimization" was coined by [[ClickSoftware]] in 1996. ClickSoftware received a patent, US 6.985.872 B2, for continuous planning and scheduling (service chain optimization). The term refers to field service management optimization, workforce productivity, improving [[customer service]], and reducing operating costs.<ref>

{{US patent reference

| number = 6985872

Line 16 ⟶ 18:

}}</ref>

==The Modules of Service Chain Optimization==

PrevalentlyMost commonly, a Serviceservice Chainchain Optimizationoptimization system is made up of the following units:

# a forecasting module used for:

## uploading the historic demand for service tasks;

Line 38 ⟶ 40:

==See also==

* [[Customer service]]

* [[Service (economics)]]

* [[Service economy]]

* [[FieldStrategic Serviceservice Managementmanagement]]

* [[Workforce management]]

== References ==

* [[Strategic Service Management]]

{{reflist}}

==Further reading==

* Christos Voudouris at al. ''Service Chain Management: Technology Innovation for the Service Business”, 2008,'' {{ISBN |978-3-540-75503-6}}.

==External links==

''(Links below no longer work as of Aug 2016. Highlighting so someone from Aberdeen perhaps can correct these.)''

*[http://www.aberdeen.com/summary/report/benchmark/RA_SRO_MVRG_2860.asp Aberdeen''Group'' The Field Service Scheduling & Routing Optimization Solution Selection Report ]

*[http://www.aberdeen.com/summary/report/benchmark/4315-RA-optimizing-service-chain.asp Aberdeen''Group'' Optimizing the Service Supply Chain]

== References ==

{{reflist}}

{{DEFAULTSORT:Service Chain Optimization}}