Content deleted Content added
m Task 18 (cosmetic): eval 19 templates: hyphenate params (8×); del |ref=harv (5×); |
fix wikilink |
||
(21 intermediate revisions by 15 users not shown) | |||
Line 1:
{{Short description|Outsourcing of core information-related business activities}}
{{globalize|date=March 2012}}
'''Knowledge process outsourcing''' ('''KPO''') describes the [[outsourcing]] of core information-related business activities<ref name="Ivey">{{cite web|title=The benefits and risks of knowledge process outsourcing |publisher=Ivey Business Journal |url=http://www.iveybusinessjournal.com/topics/strategy/the-benefits-and-risks-of-knowledge-process-outsourcing |date=May–June 2010 |access-date=2012-03-20 |url-status=dead |archive-url=https://web.archive.org/web/20120422191917/http://www.iveybusinessjournal.com/topics/strategy/the-benefits-and-risks-of-knowledge-process-outsourcing |archive-date=2012-04-22 }}</ref> which are competitively important or form an integral part of a company's [[value chain]].<ref>{{cite web|title=Sourcing cheaper staff the new groth industry|publisher=The Sidney Morning Herald|url=http://www.smh.com.au/business/sourcing-cheaper-staff-the-new-growth-industry-20120127-1qlou.html|date=2012-01-28|access-date=2012-03-20}}</ref> KPO requires advanced analytical and technical skills as well as a high degree of specialist expertise.<ref name="Mierau">{{cite web|last=Mierau|first=Alexander|title=Strategic Importance of Knowledge Process Outsourcing|publisher=Technical University of Kaiserslautern|url=http://www.hrotoday.com/pdf/white-papers/Strategic-Implications-of-KPO.pdf|date=2007-01-17|access-date=2012-03-20}}</ref><ref>{{cite web|title=Now, BPO moves up the value chain|publisher=The Economic Times|url=http://articles.economictimes.indiatimes.com/2005-04-17/news/27485579_1_kpo-process-outsourcing-indian-bpo|archive-url=https://web.archive.org/web/20121209064028/http://articles.economictimes.indiatimes.com/2005-04-17/news/27485579_1_kpo-process-outsourcing-indian-bpo|url-status=dead|archive-date=December 9, 2012|date=2005-08-17|access-date=2012-03-20}}</ref>
Reasons behind KPO include an increase in specialized knowledge and expertise,<ref name="Ivey" /> additional value creation,<ref name="Mierau" /> the potential for cost reductions, and a shortage of skilled labor.<ref name="Ivey" />
== Types ==
KPO services include all kinds of research and information gathering, e.g., [[intellectual property]] research for patent applications; [[equity research]], business and [[market research]], legal and medical services; training, consultancy, and [[research and development]] in fields such as [[pharmaceutical]]s and [[biotechnology]]; and animation and design, etc.{{sfn|Sornarajah|Wang|2010|p=280}}
==Importance==
The developing rivalry has brought about shorter time to market cycles, and clients are getting to be more demanding regarding quality. This has constrained the firms to give operational proficiency and increase the value of their products and services. The customer can launch an item quicker and get to the market immediately. A company can lessen the complexities included in overseeing and constantly constructing information in an extensive pool of [[human resources]].{{sfn|
Businesses are constantly in search of reliable KPO service providers who have the ability to drive the best business strategy by
== Risks and benefits ==
'''Benefits'''<ref name="Prasad Kakumanu and Anthony Partanova
* Cost reduction
* Shortage of skilled employees
Line 32 ⟶ 33:
==Differentiation from BPO==
A KPO firm requires considerably more skilled personnel than a [[Business process outsourcing|BPO]] firm. Experts working in KPO keep on learning and accomplished professionals can power their aptitude to produce more income for the KPO firm.<ref>{{cite web|title=How does KPO differ from BPO |url=http://www.outsource2experts.com/PDFS/How_does_KPO_differ_from_BPO.pdf |url-status=dead |archive-url=https://web.archive.org/web/20131127102726/http://www.outsource2experts.com/PDFS/How_does_KPO_differ_from_BPO.pdf |archive-date=2013-11-27 }}</ref> The main difference between a KPO firm and a BPO firm is that in a KPO firm, the customer is included amid the whole execution process.{{sfn|
== Origin of the term ==
Ashish Gupta, ex-COO of [[:de:Evalueserve|Evalueserve]] and co-founder & CEO of
== In India ==
== In the Philippines ==
The Philippines Knowledge Process Outsourcing (KPO) services are often called "non-voice" or back office services, referring to activities outside contact center, customer and IT support services. In 2014, the KPO sector comprised 40 percent of the country's outsourcing industry. The Information Technology and Business Process Outsourcing Association of the Philippines (IBPAP) predicts that the Philippine outsourcing sector will reach $25 billion in revenues and employ about 1.3 million people by 2016.<ref name= "COSS">{{cite web| title= SourceFit| date= 25 August 2015| url= http://www.sourcefit.com/blog/why-the-philippines-is-emerging-as-a-leading-destination-for-knowledge-process-outsourcing#sthash.8P2V7DcX.dpuf}}</ref>
The KPO industry is different from the BPO in the respect of that the former is more resilient to artificial intelligence (AI) and automation. With the 4th Industrial Revolution, it is estimated that most job losses will occur in low value-added contact center (“voice”) and other BPO services. Other services impacted by AI and automation include medical transcription, basic 2D animation services, parts of IT technical support and back-office transactions.<ref>Lee Kai-Fu (2018), AI Superpowers: China, Silicon Valley and the New World Order</ref> Advanced functions that are projected to become more in demand include analytics and optimization engines, automation enablement, clinical data analytics, remote health management, Virtual Reality (VR)/Augmented Reality (AR)-enabled animation and supply chain optimization.<ref>IBPAP (2018), “The IT-BPM Industry”</ref>
==See also==
Line 76 ⟶ 54:
{{Reflist}}
==Sources==
* {{cite book|title=The making of national economic forecasts|editor1-first=Lawrence Robert|editor1-last=Klein|publisher=Edward Elgar Publishing|year=2009|isbn=978-1-84720-489-9|first=Sudip Ranjan|last=Basu|chapter=The economic growth story in India: past, present, and prospects for the future}}
* {{cite book|title=Global Outsourcing and Offshoring: An Integrated Approach to Theory and Corporate Strategy|first1=Farok J.|last1=Contractor|first2= Vikas|last2=Kumar|first3=Sumit K.|last3=Kundu|publisher=Cambridge University Press|year=2010|isbn=978-0-521-19353-5}}▼
* {{cite book
* {{cite book|title=Business Process Outsourcing — The Indian Experience|publisher=ICFAI books|first=Nitin|last=Mehrotra|year=2005|isbn=978-81-7881-576-3}}
* {{cite book|title=China, India and the International Economic Order|first1=Muthucumaraswamy|last1=Sornarajah|first2=Jiangyu|last2=Wang|publisher=Cambridge University Press|year=2010|isbn=978-0-521-11057-0}}
▲* {{cite book|title=Global Outsourcing and Offshoring: An Integrated Approach to Theory and Corporate Strategy|first1=Farok J.|last1=Contractor|first2= Vikas|last2=Kumar|first3=Sumit K.|last3=Kundu|publisher=Cambridge University Press|year=2010|isbn=978-0-521-19353-5}}
* {{cite book|title=The Domestic Abroad: Diasporas in International Relations|first=Latha|last=Varadarajan|publisher=Oxford University Press|year=2010|isbn=978-0-19-988987-7}}
▲*{{cite book |ref=Vijay Kumar Kaul|last=Kaul |first=Vijay Kumar|date=2011 |title=Business Organization and Management: Text and Cases| isbn= 9788131754498}}
[[Category:Business process]]
[[Category:Outsourcing]]
[[Category:Knowledge industry]]
|