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Line 1: {{Short description\|Provider of business process outsourcing services}} {{EngvarB\|date=May 2014}}▼ <!-- Please do not remove or change this AfD message until the discussion has been closed. --> {{Article for deletion/dated\|page=Firstsource\|timestamp=20250822110436\|year=2025\|month=August\|day=22\|substed=yes\|help=off}} <!-- Once discussion is closed, please place on talk page: {{Old AfD multi\|page=Firstsource\|date=22 August 2025\|result='''keep'''}} --> <!-- End of AfD message, feel free to edit beyond this point --> ▲{{~~EngvarB~~use Indian English\|date=May 2014}} {{Use dmy dates\|date=May 2014}} {{Distinguish\|1st Source}} {{Infobox company \| name = Firstsource Solutions Limited \| logo = Firstsource ~~Logo~~.~~png~~svg \| logo_size = \| type = [[Public company\|Public]]~~<ref name="BS-PROFILE"/> <br />{{BSE\|532809}}<br />{{NSE\|FSL}}~~ \| traded_as = {{Unbulleted list\|{{BSE\|532809}}\|{{NSE\|FSL}}}} \| foundation = {{Start date and age\|df=yes\|2001}} \| ___location = [[Mumbai]], [[Maharashtra]], India \| key_people = {{ubl\|[[Sanjiv Goenka]] ([[Executive Chairman]])\|Ritesh Idnani (CEO & [[Managing Director\|MD]])<ref>{{Cite web \|title=Firstsource Leadership Team {{!}} Board of Directors & Senior Leadership \|url=https://www.firstsource.com/leadership \|access-date=2022-03-17 \|website=Firstsource \|language=en-US}}</ref>\|Dinesh Jain (CFO)\|Sohit Brahmawar (COO)<ref>{{cite web\|title=Firstsource Leadership\|url=https://www.firstsource.com/leadership\|publisher=Firstsource.com}}</ref> ~~\| key_people = [[Sanjiv Goenka]] ([[Executive Chairman]])~~ \| num_employees = ~~27000~~34,144+<ref>{{cite web\|title=Firstsource Investor Relations\|url=https://www.firstsource.com/investor-relations/\|publisher=Firstsource.com}}</ref>}}▼ Vipul Khanna (CEO & [[Managing Director\|MD]]) Dinesh Jain (CFO) Prashanth Nandella (COO) <ref>{{cite web\|title=Firstsource Leadership\|url=https://www.firstsource.com/leadership\|publisher=Firstsource.com}}</ref> ▲\| num_employees = 27000+<ref>{{cite web\|title=Firstsource Investor Relations\|url=https://www.firstsource.com/investor-relations/\|publisher=Firstsource.com}}</ref> \| industry = [[Business process management]] \| services = [[Business process outsourcing]], [[knowledge process outsourcing]] \| revenue = {{INRConvert\|~~50780~~79803\|M\|year=~~2021~~2025\|to=USD}}<ref name=arfy25revenue>{{cite report~~\|title=Annual Report 2020-21 \|url=https://www.firstsource.com/Firstsource_AnnualReport_2020-21/mobile\|publisher=Firstsource.com}}</ref>{{rp\|8}}~~ \|title=Firstsource Solutions Reports Fourth Quarter and Fiscal 2025 Results \| net_income = {{INRConvert\|4979\|M\|year=2021\|to=USD}}<ref name=ar/>{{rp\|97}}▼ \|url=https://www.firstsource.com/sites/default/files/2025-04/FSL-PressRelease-Q4FY25.pdf \|publisher=Firstsource.com}}</ref> ▲\| net_income = {{INRConvert\|~~4979~~5945\|M\|year=~~2021~~2025\|to=USD}}<ref name=~~ar/~~fy25netincome>{{~~rp\|97}}~~cite report \|title=Firstsource Solutions Reports Fourth Quarter and Fiscal 2025 Results \|url=https://www.firstsource.com/sites/default/files/2025-04/FSL-PressRelease-Q4FY25.pdf \|publisher=Firstsource.com}}</ref> \| parent = [[RPSG Group\|RP-Sanjiv Goenka Group]] \| homepage = {{url\|firstsource.com}} }} '''Firstsource Solutions Limited''' is an Indian [[business process management]] company headquartered in [[Mumbai~~]], [[India~~]]. It is owned by [[RPSG Group\|RP-Sanjiv Goenka Group]].,<ref name="sr">{{cite web \|title=Firstsource Investor Relations - Share Information \|url=https://www.firstsource.com/investor-relations/ \|publisher=Firstsource.com}}</ref> and listed on the [[Bombay Stock Exchange\|BSE]] and [[National Stock Exchange of India\|NSE]] since 2007.<ref>{{Cite web \|title=Firstsource Solutions Annual Report 2020-21 \|url=https://www.firstsource.com/Firstsource_AnnualReport_2020-21/mobile/index.html \|access-date=2022-03-17 \|website=www.firstsource.com \|language=en}}</ref> Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors. Its clients include financial services, telecommunications and healthcare companies. Firstsource ~~hosts~~operates ~~operations~~delivery and service centres in India, ~~US,~~the United UKStates, ~~and~~the United Kingdom, the Philippines, Mexico, South Africa, Australia and New Zealand, Romania, Trinidad and Tobago, and Turkey.<ref>{{cite web \|title=Firstsource Solutions Reports Fourth Quarter and Fiscal 2025 Results \|url=https://www.firstsource.com/sites/default/files/2025-04/FSL-PressRelease-Q4FY25.pdf \|website=Firstsource.com \|date=April 30, 2025 \|access-date=June 12, 2025}}</ref><ref>{{cite web \|title=Firstsource Opens New Headquarters and AI Innovation Lab in Melbourne, Victoria \|url=https://www.firstsource.com/newsroom/news/firstsource-opens-new-headquarters-and-ai-innovation-lab-melbourne-victoria \|website=Firstsource.com \|date=March 4, 2025 \|access-date=June 12, 2025}}</ref><ref>{{cite web \|title=Firstsource Investor Presentation Q4 FY25 \|url=https://www.firstsource.com/sites/default/files/2025-04/FSL-EarningsPresentation-Q4FY25.pdf \|website=Firstsource.com \|date=April 30, 2025 \|access-date=June 12, 2025}}</ref> The company is listed on the [[Bombay Stock Exchange\|Bombay]] (BSE) and [[National Stock Exchange of India]] (NSE) since 2007. In 2021 Firstsource generated revenues of INR 50.8 Billion (US$670 million).<ref>{{Cite web \|title=Firstsource Solutions Annual Report 2020-21 \|url=https://www.firstsource.com/Firstsource_AnnualReport_2020-21/mobile/index.html \|access-date=2022-03-17 \|website=www.firstsource.com \|language=en}}</ref> == History == Firstsource started its operations in 2001 as ICICI InfoTech Upstream Ltd, a business process outsourcing organisation wholly owned by ICICI Bank, India’s largest private financial services organisation.<ref name=":0">{{Cite news \|title=Firstsource Solutions Ltd. \|work=Business Standard India \|url=https://www.business-standard.com/company/firstsour-solu-24882/information/company-history \|access-date=2021-09-01}}</ref> Its name was changed to Firstsource Solutions Limited in 2006.<ref>{{Cite news\|title=ICICI OneSource is now Firstsource\|work=The Economic Times\|url=https://economictimes.indiatimes.com/tech/ites/icici-onesource-is-now-firstsource/articleshow/544517.cms?from=mdr\|access-date=2021-11-29}}</ref> The same year, Firstsource opened a branch office in the Philippines.<ref name=":0" /> InFirstsource ~~2007,~~made itan ~~became a~~[[initial public ~~company~~offer]] in 2007 and was listed on the ~~Indian~~National Stock Exchange (NSE)<ref>{{Cite web \|title=Why Firstsource is Going Slim \|url=https://www.forbes.com/2009/09/01/forbes-india-ananda-mukerji-icici-bank-firstsource.html \|access-date=2024-05-07 \|website=Forbes \|language=en}}</ref> and Bombay Stock Exchange (BSE) in India on 22 February 2007.<ref>{{Cite web\|title=Firstsource Solutions IPO Review - Firstsource Solutions IPO Dates, Issue Price, Subscription and Allotment Status\|url=https://economictimes.indiatimes.com/firstsource-solutions-ltd/ipos/companyid-99.cms\|access-date=2021-11-29\|website=The Economic Times}}</ref> === Acquisitions === In 2002, the company acquired Customer Asset.com with its two subsidiaries and Tawny Dove Ltd. One year later they acquired FirstRing India Pvt Ltd to gain customer acquisition and credit card services capabilities. In 2005, they acquired RevIT to expand their services into the healthcare sector.<ref name=":0" /> One year later, in December 2006, they acquired Business Process Management Inc (BPM) with the aim to enhance the company capabilities in the healthcare sector.<ref name=":0" /> ~~In November 2021,~~ Firstsource ~~announced~~acquired toISGN ~~acquire~~in ~~the~~2016, USwhich ~~mortgage~~was ~~services~~rebranded ~~provider~~as ~~The~~Sourcepoint ~~StoneHill~~in ~~Group~~2019.<ref>{{Cite news\|title=Firstsource Solutions transitioning from being a BPO player to a platform player: Sanjiv Goenka\|work=The Economic Times\|url=https://economictimes.indiatimes.com/markets/expert-view/firstsource-solutions-transitioning-from-being-a-bpo-player-to-a-platform-player-sanjiv-goenka/articleshow/87625117.cms?from=mdr\|access-date=2021-11-29}}</ref><ref>{{Citecite web\|title=~~Firstsource~~ISGN ~~Solutions'~~Rebrands ~~step-down subsidiary~~as Sourcepoint ~~to acquire US-led The StoneHill Group~~\|url=https://~~www.indiainfoline~~nationalmortgageprofessional.com/~~article~~news/~~news-top-story~~70182/~~firstsource~~isgn-~~solutions-step-down-subsidiary~~rebrands-sourcepoint~~-to-acquire-us-led-the-stonehill-group-121111100576_1.html~~\|~~access-date~~publisher=~~2021-11-29\|website=www.indiainfoline~~NationalMortgageProfessional.com~~\|language=en~~}}</ref> In November 2021, Firstsource announced to acquire the US mortgage services provider The StoneHill Group.<ref>{{Cite news\|title=Firstsource Solutions transitioning from being a BPO player to a platform player: Sanjiv Goenka\|work=The Economic Times\|url=https://economictimes.indiatimes.com/markets/expert-view/firstsource-solutions-transitioning-from-being-a-bpo-player-to-a-platform-player-sanjiv-goenka/articleshow/87625117.cms?from=mdr\|access-date=2021-11-29}}</ref><ref>{{Cite web\|title=Firstsource Solutions' step-down subsidiary Sourcepoint to acquire US-led The StoneHill Group\|url=https://www.indiainfoline.com/article/news-top-story/firstsource-solutions-step-down-subsidiary-sourcepoint-to-acquire-us-led-the-stonehill-group-121111100576_1.html\|access-date=2021-11-29\|website=indiainfoline.com\|language=en}}</ref> In May 2024, Firstsource acquired Chennai-based medical billing firm Quintessence Business Solutions & Services (QBSS) for ₹327.8 crore (approximately US$39 million). The acquisition included its US arm, Quintessence Health LLC, which became a step-down subsidiary.<ref name=qbss1>{{cite news \|title=Firstsource Solutions to acquire medical billing firm QBSS for nearly $40 mn \|publisher=VCCircle \|date=3 May 2024 \|url=https://www.vccircle.com/firstsource-solutions-to-acquire-medical-billing-firm-qbss-for-nearly-40-mn}}</ref><ref name=qbss2>{{cite news \|title=Firstsource acquires medical billing firm QBSS for $40Mn \|publisher=Outsource Accelerator \|date=7 May 2024 \|url=https://news.outsourceaccelerator.com/firstsource-medical-qbss-40mn/}}</ref> ~~===Public offer===~~ ~~Firstsource made a public offer in February 2007 and was listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India on February 22, 2007.~~ In September 2024, Firstsource acquired UK-based customer experience provider Ascensos for £42 million (approximately US$56 million). Ascensos continues to operate independently as a business unit headquartered in Scotland.<ref name=ascensos1>{{cite news \|title=Firstsource acquires UK-based Ascensos for $56 million \|publisher=The Economic Times \|date=23 September 2024 \|url=https://economictimes.indiatimes.com/tech/information-tech/firstsource-acquires-uk-based-ascensos-for-56-million/articleshow/113604886.cms}}</ref><ref name=ascensos2>{{cite press_release \|title=Firstsource acquires Ascensos \|publisher=Firstsource Solutions \|date=September 2024 \|url=https://www.firstsource.com/newsroom/press-releases/firstsource-acquires-ascensos}}</ref> == Corporate affairs == === ~~Organizational structure~~Operations === As of March 2025, Firstsource operates global delivery centers across 10 countries including India, the United States, the United Kingdom, the Philippines, South Africa, Australia, Mexico, Romania, Trinidad and Tobago, and Turkey.<ref>{{cite web \|title=Firstsource Solutions Reports Fourth Quarter and Fiscal 2025 Results \|url=https://www.firstsource.com/sites/default/files/2025-04/FSL-PressRelease-Q4FY25.pdf \|website=Firstsource.com \|date=April 30, 2025 \|access-date=June 12, 2025}}</ref><ref>{{cite web \|title=Investor Presentation Q4 FY25 \|url=https://www.firstsource.com/sites/default/files/2025-04/FSL-InvestorPresentation-Q4FY25.pdf \|website=Firstsource.com \|date=April 30, 2025 \|access-date=June 12, 2025}}</ref> The company primarily serves clients in North America and Europe, with North America accounting for approximately 68% of revenues and [[EMEA]] for 31%.<ref>{{cite web \|title=Investor Presentation Q4 FY25 \|url=https://www.firstsource.com/sites/default/files/2025-04/FSL-InvestorPresentation-Q4FY25.pdf \|website=Firstsource.com \|date=April 30, 2025 \|access-date=June 12, 2025}}</ref> Their 37 global operation centers are located across India, US, UK, and Philippines. The company provides services mostly to clients in United States and the United Kingdom.<ref name=":02">{{Cite news \|title=Firstsource Solutions Ltd. \|work=Business Standard India \|url=https://www.business-standard.com/company/firstsour-solu-24882/information/company-history \|access-date=2021-09-01}}</ref> === Ownership === ~~=== Management and leadership structure ===~~ ~~Firstsource~~As isof ~~managed~~31 byMarch a2025, ~~leadership~~the ~~team~~[[Corporate ~~with~~promoter\|promoter]] 11RPSG ~~members~~Ventures Limited owned a 53.66% ~~Vipul~~stake ~~Khanna~~in ~~serves~~Firstsource. asThe ~~the~~rest ~~Managing~~is ~~Director~~owned ~~and~~by ~~Chief~~[[Public ~~Executive~~float\|public ~~Officer.~~shareholders]] ~~The~~including ~~Board~~mutual offunds, ~~Directors~~domestic isand ~~led~~foreign byinstitutions, ~~Chairman~~and ~~Sanjiv~~retail ~~Goenka~~investors.<ref>{{~~Cite~~cite web \|title=~~Firstsource~~Shareholding ~~Leadership~~Pattern ~~Team~~as ~~{{!}}~~on ~~Board~~March ~~of Directors & Senior~~31, ~~Leadership~~2025 \|url=https://www.firstsource.com/~~leadership \|access~~sites/default/files/2025-~~date=2022~~04/Pie-03digram-17Q4FY-2024-25.pdf \|~~website~~publisher=Firstsource.com \|~~language~~date=enApril 2025 \|access-USdate=June 12, 2025}}</ref> ~~=== Group Structure ===~~ The RP-Sanjiv Goenka Group owns a 53.96% share of Firstsource through a subsidiary.<ref name="sr" /> Firstsource expanded with the acquisition of ISGN in 2016, which was rebranded as Sourcepoint in 2019.<ref>{{cite web\|title=ISGN Rebrands as Sourcepoint\|url=https://nationalmortgageprofessional.com/news/70182/isgn-rebrands-sourcepoint\|publisher=NationalMortgageProfessional.com}}</ref> As of March 2018, Firstsource had 15 subsidiaries and 1 associate company. ~~=== Shareholder structure ===~~ Major shareholders in Firstsource include CESC Ventures Limited (53.96%), ICICI Bank Limited (4.85%), Rakesh Jhunjhunwala (3.25%), Steinberg India Emerging Opportunities Fund Limited (1.44%), HDFC Small Cap Fund (5.33%), Mutual Funds (5.65%), foreign institutional investors (9.01%) and the remaining 16.51% is held by the public.<ref name="sr2">{{cite web \|title=Firstsource Investor Relations - Share Information \|url=https://www.firstsource.com/investor-relations/ \|publisher=Firstsource.com}}</ref> ~~== Products and services ==~~ Firstsource is a [[business process management]] (BPM) company and offers their services in the Banking and Financial, Healthcare, Communication, Media and Technology and Diverse Industries.<ref>{{Cite web \|title=Firstsource Solutions Company Profile: Acquisition & Investors {{!}} PitchBook \|url=https://pitchbook.com/profiles/company/10454-59 \|access-date=2022-03-17 \|website=pitchbook.com \|language=en}}</ref> Service sectors include Contact and Service Centers, Platform Automation and Analytics and other Business Technology Services. == See also == ~~{{div col\|colwidth=30em}}~~ * [[3i Infotech]] * [[WNS Global Services]] * [[Fortune India 500]] * [[List of IT consulting firms]] ~~{{div col end}}~~ == References == {{reflist\|colwidth=30em~~\|refs=~~}} ~~<ref name="BS-PROFILE">~~ {{cite web\|url=http://www.business-standard.com/company/firstsour-solu-24882.html\|title=Firstsource Solutions Ltd. Summary\|publisher=Business Standard\|date=9 September 2016\|accessdate=9 September 2016}}</ref> ~~<!-- Not in use~~ ~~<ref name="BS-HISTORY">~~ {{cite web\|url=http://www.business-standard.com/company/firstsour-solu-24882/information/company-history\|title=Firstsource Solutions Ltd. Company History\|publisher=Business Standard\|date=9 September 2016\|accessdate=9 September 2016}}</ref> ~~Not in use-->~~ }} ==External links== Line 86 ⟶ 74: [[Category:Outsourcing in India]] [[Category:Indian companies established in 2001]] ~~[[Category:RPG Group]]~~ [[Category:2001 establishments in Maharashtra]] [[Category:Companies listed on the National Stock Exchange of India]]