Netcracker Technology: Difference between revisions

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{{Short description|IT solutions company offering various OSS and BSS products/services to telecom companies}}

{{Multiple issues|

{{COIUse mdy dates|date=July 2024}}

{{Self-published|date=July 2024}}

}}

{{Infobox company

| name = Netcracker Technology

| logo = Netcracker Technology -logo.svgpng

| logo_caption = NetcrackerLogo since logo2019

| type = [[Privately held company|PrivateSubsidiary]] (2008)

| ISIN= <!-- {{ISIN|sl=n|pl=y|...}} -->

| industry = {{Unbulleted list

| industry= {{Unbulleted list

| [[Information technology|Information Technology]]

| [[Information technology|Information Technology]]

| [[Software industry|Software]]

| [[Software industry|Software (Telecom)]]

}}

}}

| genre = {{Unbulleted list

| genre= {{Unbulleted list

| [[Business support system|Business Support System (BSS)]]

| [[OperationsBusiness support system|OperationsBusiness Support System (OSSBSS)]]

| [[Operations support system|Operations Support System (OSS)]]

}}

}}

| founded = {{Start date and age|1993}} in [[Waltham, Massachusetts]], United States

| founded= {{Start date and age|1993}} in [[Waltham, Massachusetts]]<ref name=PitchBook1 />

| founder = {{Unbulleted list

| founder= {{Unbulleted list

|Bonnie Ward

|Bonnie Ward

|Michael Feinberg

|Michael Feinberg

}}

}}

| hq_location = University Office Park<br>

| hq_location= 95 Sawyer Road<ref name=PitchBook1 />

| hq_location_city= [[Waltham, Massachusetts]]<ref name=doj>{{Citation |url= https://www.justice.gov/opa/pr/national-security-division-announces-agreement-netcracker-enhanced-security-protocols |title= National Security Division Announces Agreement with Netcracker for Enhanced Security Protocols in Software Development |website= Justice.gov |date= December 11, 2017 |access-date= August 30, 2024}}</ref>

| hq_location_city = [[Waltham, Massachusetts]]

| hq_location_country = [[United States]]

| area_served = Worldwide

| num_locations=

| key_people = {{Unbulleted list

| num_locations_year= <!-- Year of num_locations data (if known) -->

|[[Andrew Feinberg]] ([[Chair (officer)|Chairman]] & [[Chief executive officer|CEO]])

| key_people= {{Unbulleted list

|[[Ari Banerjee]] ([[Vice president|VP]] of Strategy)

|Andrew Feinberg ([[Chair (officer)|Chair]] & [[Chief executive officer|CEO]])<ref name=PitchBook1 /><ref name=cw>{{Citation |title= NEC to acquire NetCracker for $300 million |last= Gross |first= Grant |url= https://www.computerworld.com/article/1320113/nec-to-acquire-netcracker-for-300-million.html |date= June 29, 2008 |access-date= July 10, 2024 |website= Computerworld}}</ref>

}}

| Kelly Thoms ([[Chief human resources officer|CPO]])

| products = Software for [[Telephone company|CSPs]]

| Bob Titus ([[Chief technology officer|CTO]])

| services = {{Unbulleted list

| Frank DeTraglia ([[Chief customer officer|CCO]])

| [[Consultant|Consulting]]

}}

| [[Outsourcing]]

| products= [[OSS/BSS]] Software for [[Telephone company|CSPs]]

| [[Managed services|Managed Services]]

| services= {{Unbulleted list

| Solution Delivery

| [[Consultant|Consulting]]

| Operations & Maintenance

| [[Managed services|Managed Services]]

}}

| Operations & Maintenance

| parent = [[NEC|NEC Corporation]]

| [[Outsourcing]]

| website = {{url

| Software Delivery

| netcracker.com}}

}}

| num_employees= 8,844<ref name=PitchBook1 />

| num_employees_year= 2023

| parent= [[NEC|NEC Corporation]] (2008 {{En dash}} ''present'')

| website= {{Official URL}}

| footnotes=

}}

'''Netcracker Technology Corp.Corporation''', a [[Subsidiarysubsidiary|wholly owned subsidiary]] of [[NEC Corporation]], providesis ITan solutions,American-based products[[Multinational andcorporation|multinational]] professional services, including[[telecommunications]] [[businesstechnology support systemcompany]] (BSS)headquartered andin [[operationalWaltham, support systemMassachusetts]]s. (OSS),The company specializes in software products and professional services for [[Telecommunications company|communications service providers]] (CSPs) and cable providers. HeadquarteredProducts inand services include [[Waltham,business Massachusettssupport system]], Netcracker(BSS) maintainsand operations[[operational andsupport developmentsystem]]s facilities(OSS) worldwidesoftware and services.

==History==

Founded in 1993, the company provides [[wikt:full-stack|full-stack]] [[BusinessOSS/BSS]] supportsoftware system|businessand supportservices systemto (BSS)[[communications service provider]]s.<ref andname=PitchBook1>{{Citation [[Operations|url= supporthttps://pitchbook.com/profiles/company/94460-59 system|operationstitle= supportNetcracker systemTechnology (OSS)]]|access-date= solutionsAugust to28, communications2024 service|website= providers.PitchBook}}</ref> Netcracker has since expanded into cloud-native, [[Microservices|microservices-based]] solutionssoftware,<ref name=appsource /> [[Virtualization|virtualization]], [[Automation|automation]], [[Generative artificial intelligence|generative artificial intelligence]] (GenAI)]] and [[Digital Satellite Service|digital satellite]] solutions.support In 2008 the company was acquired by [[NEC Corporation]]software.<ref>{{Cite web

| title = NEC Acquires Netcracker Technology

On October 21, 2008, '''NEC Corporation''' acquired Netcracker for about {{currency|300 million|USD|passthrough=yes}} making it a wholly owned subsidiary of NEC.<ref name=PitchBook1 /><ref name=mergr1>{{Citation |title= NEC Acquires Netcracker Technology |url= https://mergr.com/nec-acquires-netcracker-technology |access-date= July 6, 2024 |website= Mergr.com}}</ref><ref name=clever>{{Citation |title= Netcracker Technology |url= https://www.cleverism.com/company/netcracker-technology/ |website= Cleverism.com|date= October 11, 2016 }}</ref>

| url = https://mergr.com/nec-acquires-netcracker-technology

| access-date = July 6, 2024

| website = Mergr.com}}</ref> becoming a wholly owned subsidiary of NEC.<ref>{{Cite web

| title = Netcracker Technology

| url = https://www.cleverism.com/company/netcracker-technology/

| website = Cleverism.com}}</ref>

===Acquisitions===

Firma AVD, a company headquartered in Moscow specializing in system integration, business process engineering, and IT consulting, was acquired in 2004.<ref name="PitchBook2">{{Citation |url= https://pitchbook.com/profiles/company/185740-93#overview |title= Firma AVD |access-date= August 29, 2024 |website= PitchBook}}</ref><ref name="FL">{{Citation |url= https://www.thefreelibrary.com/NetCracker+acquires+professional+services+firm+Firma+AVD.-a0124180972 |title= NetCracker acquires professional services firm Firma AVD |access-date= August 29, 2024 |website= TheFreeLibrary}}</ref>

{{Bulleted list

|2011 {{En dash}} [[Subex|Subex's]] activation business<ref> {{Cite web

| title = Netcracker Announces Agreement to Aquire Subex’s Activation Business

| url = https://www.businesswire.com/news/home/20110919006882/en/NetCracker-Announces-Agreement-Acquire-Subex%E2%80%99s-Activation-Business

| date = September 19, 2011

| access-date = July 5, 2024

| website = BusinessWire.com}}</ref>

In 2011, [[Subex|Subex's]] activation business, including Subex's NetProvision, NetOptimizer, Vector products, and associated business.<ref name="vanilla">{{cite web |title= NetCracker acquisition sees Subex bidding farewell to Syndesis |last= Dye |first= Mark |url= https://www.vanillaplus.com/2011/09/20/1447-netcracker-acquisition-sees-subex-bidding-farewell-to-syndesis/ |website= Vanilla+ |date= September 20, 2011 |access-date= July 10, 2024 |quote= The move sees NetCracker picking up Subex's NetProvision, NetOptimizer, Vector products and associated business... Financial terms of the agreement were not disclosed.}}</ref><ref name="middleton">{{Citation |title= Subex sells service fulfilment business to NetCracker |last= Middleton |first= James |url= https://www.telecoms.com/5g-6g/subex-sells-service-fulfilment-business-to-netcracker#close-modal |date= September 21, 2011 |access-date= July 10, 2024 |website= Telecoms.com}}</ref><ref name="bw1">{{Citation |title= Netcracker Announces Agreement to Acquire Subex's Activation Business |url= https://www.businesswire.com/news/home/20110919006882/en/NetCracker-Announces-Agreement-Acquire-Subex%E2%80%99s-Activation-Business |date= September 19, 2011 |access-date= July 5, 2024 |website= BusinessWire.com}}</ref> A year later, in May 2012, Global Information Management division of [[Convergys]] was acquired.<ref name="nec1">{{Citation |title= NEC Announces Agreement to Acquire Convergys' Global Information Management (IM) Business, a Leader in Business Support Systems (BSS) |url= https://www.nec.com/en/press/201203/global_20120322_02.html |date= March 22, 2012 |access-date= July 10, 2024 |website= NEC.com}}</ref><ref name="nec2">{{Citation |title= NEC Completes Acquisition of Convergys Corporation's Information Management (IM) Business |url= https://www.nec.com/en/press/201205/global_20120517_02.html |date= May 16, 2012 |access-date= July 10, 2024 |website= NEC.com}}</ref><ref name="fn">{{Citation |title= NEC wraps up its purchase of Convergys' IM business |last= Buckley |first= Sean |url= https://www.fierce-network.com/telecom/nec-wraps-up-its-purchase-convergys-im-business |date= May 17, 2012 |access-date= July 10, 2024 |website= Fierce Network}}</ref>

|2016 {{En dash}} CoralTree Systems<ref>{{Cite web

| title = Netcracker Acquires CoralTree Systems

CoralTree Systems, a systems integrator and service provider, was purchased in 2015.<ref name="cm">{{Citation |title= Netcracker Acquires CoralTree Systems |url= https://www.capacitymedia.com/article/29ot865vu8akt0jzxlyps/news/netcracker-acquires-coraltree-systems |website= CapacityMedia.com |date= July 13, 2016 |access-date= July 10, 2024}}</ref><ref name="bw2">{{Citation |title= Netcracker Acquires CoralTree Systems |url= http://www.businesswire.com/news/home/20160712006099/en/Netcracker-Acquires-CoralTree-Systems |website= BusinessWire.com |date= July 12, 2016 |access-date= July 5, 2024}}</ref>

| url = http://www.businesswire.com/news/home/20160712006099/en/Netcracker-Acquires-CoralTree-Systems

| website = BusinessWire.com

| date = July 12, 2016

| access-date = July 5, 2024}}</ref>

}}

==Products and Services==

{{More citations needed section|date=JulySeptember 2024}}

As a [[software engineering]] company, Netcracker offers network [[Optimization problem|optimization]] for communications and [[Operations management|operations]].<ref name="doj2">{{Citation |title=Netcracker Technology Corporation Non-Prosecution and Security Agreement |date=December 6, 2017 |url=https://www.justice.gov/media/924701/dl?inline |access-date=September 5, 2024 |format=PDF}}</ref> Globally, Netcracker provides the following products and services to more than 280 communications service provider and cable provider customers.<ref name=6sense>{{Citation |url= https://6sense.com/tech/unified-communications/netcracker-market-share |title= Netcracker |website= 6Sense |access-date= August 30, 2024 |quote= Around the world in 2024, over 287 companies have started using Netcracker as Unified Communications tool}}</ref><ref name=sp>{{Citation |url= https://www.silver-peak.com/company/tech-partners/nfv/necnetcracker |title= Technology Alliances NFV - NEC/Netcracker |website= SilverPeak |date= July 11, 2017 |access-date= August 30, 2024 |quote= ...a forward-looking software company, offering mission-critical solutions to service providers around the globe}}</ref>

===Products===

* [[Cloud computing|Cloud services]]<ref name=6sense />

{{Bulleted list

* [[Customer Engagement]] (customer experience and service-related transitions)

| [[IT portfolio management |Portfolio]] of BSS and OSS solutions

* Digital [[OSS/BSS]]<ref name=appsource>{{Citation |url= https://appsource.microsoft.com/en-us/product/web-apps/netcrackertechnology1583914445588.5678?tab=overview |title= Digital OSS by NetCracker Technology - Driving Operations in a Digital World |website= Microsoft AppSource |access-date= August 30, 2024 |quote= Netcracker Digital OSS utilizes a microservices-based, cloud-native architecture}}</ref>

| [[Monetization#Revenue from business operations|Monetization]] solutions

| [[Customer experience|Customer experience (CX)]] management

| [[DevOps]]

| [[Microservices]]

| Billing and revenue management

| [[Artificial intelligence|Artificial Intelligence (AI)]]

| [[Big data]] analytics

| [[Software-defined networking|Software-Defined Networking (SDN)]]

| [[Network function virtualization|Network Function Virtualization (NFV)]]

}}

===Managed Services===

* Support and maintenance

{{Bulleted list

* [[Cloud computing|Cloud Operations]]

| Support and maintenance

* [[Business process management|Business Process]] [[outsourcing]]

| [[Cloud computing|Cloud]] operations

| [[Business process management|Business process]] outsourcing

}}

===Professional Services===

* [[Business consultant|Business]] & [[Technology Consulting]]<ref name=6sense />

{{Bulleted list

* [[End-to-end principle|End-to-End]] [[Program management|Program]] Delivery

| [[Business consultant|Business consulting]]

* [[DevOps]] Enablement

| [[Information technology consulting|Technology consulting]]

* [[Computer security|Security]] services

| End-to-End [[Program management|program]] delivery

* Training Services

| DevOps enablement

===Patents===

| [[Computer security|Security]] services

A search of patents where ''Netcracker Technology Corporation'' is the "assignee" reveals the company holds several patents, including:

| Training services

}}

{| class="wikitable sortable"

==Press Releases==

|+ style="text-align: left;" | Patents Held

June 5, 2024 {{En dash}} Netcracker Highlights Customer Digital Transformation Success Stories at DTW24<ref>{{Cite web

|-

| title = Netcracker Highlights Customer Digital Transformation Success Stories at DTW24

! scope="col" | Patent #

| url = https://www.netcracker.com/news/press-releases/netcracker-highlights-customer-digital-transformation-success-stories-at-dtw24.html

! scope="col" | Date Applied

| date = June 5, 2024

! scope="col" | Date Granted

| access-date = July 5, 2024

! scope="col" | Title

| website = Netcracker.com

! scope="col" | Anticipated Expiration

}}</ref>

|-

|US11847112B2

|April 18, 2022

|December 19, 2023

|Declarative and unified data transition

|(Pending)<ref>{{Cite web |title=Patents Assigned to NetCracker Technology Corp. - Justia Patents Search |url=https://patents.justia.com/assignee/netcracker-technology-corp |access-date=2025-04-28 |website=patents.justia.com}}</ref>

|-

| US20220292555A1 || April 4, 2022 || Sepetember 15, 2022 || Systems and methods for generating and presenting an electronic bill in a bill timeline view || (Pending)<ref>{{Citation |url= https://patents.google.com/patent/US20220292555A1/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Systems and methods for generating and presenting an electronic bill in a bill timeline view |website= Google Patents}}</ref>

|-

| US10547497B1 || December 30, 2016 || January 28, 2020 || Methods and systems for providing predictive rating using a buffer || July 22, 2037<ref>{{Citation |url= https://patents.google.com/patent/US10547497B1/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Methods and systems for providing predictive rating using a buffer |website= Google Patents}}</ref>

|-

| US10827079B1 || December 30, 2016 || November 3, 2020 || Methods and systems for reducing data traffic flow between a network and an online charging system || July 29, 2037<ref>{{Citation |url= https://patents.google.com/patent/US10827079B1/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Methods and systems for reducing data traffic flow between a network and an online charging system |website= Google Patents}}</ref>

|-

| US11308072B2 || June 17, 2016 || April 19, 2022 || Declarative and unified data transition || November 9, 2029<ref>{{Citation |url= https://patents.google.com/patent/US11308072B2/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Declarative and unified data transition |website= Google Patents}}</ref>

|-

| US10504128B2 || March 28, 2016 || December 10, 2019 || Systems and methods for improved billing and ordering || July 17, 2031<ref>{{Citation |url= https://patents.google.com/patent/US10504128B2/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Systems and methods for improved billing and ordering |website= Google Patents}}</ref>

|-

| US8688410B2 || March 31, 2011 || April 1, 2014 || Cable management and inventory enhancement || May 12, 2032<ref>{{Citation |url= https://patents.google.com/patent/US8688410B2/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Cable management and inventory enhancement |website= Google Patents}}</ref>

|-

| US8897174B2 || September 18, 2009 || November 25, 2014 || Network configuration management || July 11, 2030<ref>{{Citation |url= https://patents.google.com/patent/US8897174B2/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Network configuration management |website= Google Patents}}</ref>

|}

==See also==

May 14, 2024 {{En dash}} Virgin Media O2 Expands Collaboration With Netcracker in Multi-Year, Large-Scale Digital Transformation Program<ref>{{Cite web

{{Portalbar|Companies|Telecommunication|Technology}}

| title = Virgin Media O2 Expands Collaboration With Netcracker in Multi-Year, Large-Scale Digital Transformation Program

| url = https://www.netcracker.com/news/press-releases/virgin-media-o2-expands-collaboration-with-netcracker-in-multi-year,-large-scale-digital-transformation-program.html

| date = May 14, 2024

| access-date = July 5, 2024

| website = Netcracker.com

}}</ref>

==External links==

February 6, 2024 {{En dash}} T-Mobile Extends Strategic BSS and Managed Services Relationship With Netcracker<ref>{{Cite web

{{Official website}}

| title = T-Mobile Extends Strategic BSS and Managed Services Relationship With Netcracker

| url = https://www.netcracker.com/news/press-releases/t-mobile-extends-strategic-bss-and-managed-services-relationship-with-netcracker.html

| date = February 6, 2024

| access-date = July 5, 2024

| website = Netcracker.com

}}</ref>

October 26, 2023 {{En dash}} etisalat by e& Partners with Netcracker on the Largest Full-Stack BSS Transformation Project in the Middle East<ref>{{Cite web

| title = etisalat by e& Partners with Netcracker on the Largest Full-Stack BSS Transformation Project in the Middle East

| url = https://www.netcracker.com/news/press-releases/etisalat-by-e-and-partners-with-netcracker-on-the-largest-full-stack-bss-transformation-project-in-the-middle-east.html

| date = October 26, 2023

| access-date = July 5, 2024

| website = Netcracker.com

}}</ref>

==Awards==

* Gold Stevie Award Winner for 3 Categories in 2024 American Business Awards Program <ref>https://www.netcracker.com/news/press-releases/netcracker-honored-as-gold-stevie-award-winner-for-3-categories-in-2024-american-business-awards-program.html</ref>

* FutureNet MENA Awards 2024: The Automation Solution Award<ref>https://www.netcracker.com/news/press-releases/netcracker-receives-awards-for-achievements-in-customer-experience-and-automation-from-futurenet-world.html</ref>

* FutureNet World Awards 2024: The Customer Experience Award<ref>https://www.netcracker.com/news/press-releases/netcracker-receives-awards-for-achievements-in-customer-experience-and-automation-from-futurenet-world.html</ref>

* Telecom Review Excellence Awards 2023: Best BSS Solution - Gobal<ref>https://www.netcracker.com/news/press-releases/netcracker-wins-telecom-review-excellence-awards-for-best-global-bss-solution-and-best-genai-solution-for-network-monetization.html</ref>

* Telecom Review Excellence Awards 2023: Best AI Use for Network Monetization - Global<ref>https://www.netcracker.com/news/press-releases/netcracker-wins-telecom-review-excellence-awards-for-best-global-bss-solution-and-best-genai-solution-for-network-monetization.html</ref>

* Frost & Sullivan 2023 Technology Innovation Leadership award for Global OSS/BSS<ref>https://www.netcracker.com/news/press-releases/netcracker-receives-global-and-asia-pacific-oss/bss-awards-from-frost-and-sullivan.html</ref>

* Frost & Sullivan2023 Company of the Year award for Asia-Pacific OSS/BSS<ref>https://www.netcracker.com/news/press-releases/netcracker-receives-global-and-asia-pacific-oss/bss-awards-from-frost-and-sullivan.html</ref>

==References==

{{Reflist}}

{{NEC Corporation|state=collapsed}}

==See Also==

{{Portalbar|Companies|Telecommunication|Electronics|Technology}}

{{NEC Corporation|state=expanded}}

{{DEFAULTSORT:Netcracker}}

[[Category:Companies established in 1993]]

[[Category:Software companies established in 1993]]

[[Category:Software companies of the United States]]

[[Category:Software companies based in Massachusetts]]

[[Category:Business software companies]]

[[Category:Networking software companies]]

[[Category:Telecommunications systems]]

[[Category:Information technology company headquarters in the United States]]

[[Category:International information technology consulting firms]]

[[Category:American subsidiaries of foreign companies]]

[[Category:InformationNEC technology companies of the United StatesCorporation]]

[[Category:Information technology company headquarters in the United States]]

[[Category:Software companies of the United States]]

[[Category:Software companies based in Massachusetts]]

[[Category:NEC acquisitions]]

[[Category:NEC subsidiaries]]

[[Category:Multinational companies headquartered in the United States]]