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Line 1: {{Short description\|IT solutions company offering ~~telecom companies~~ various OSS and BSS products/services to telecom companies}} {{Use mdy dates\|date=July 2024}} {{Infobox company \| name = Netcracker Technology \| logo = Netcracker-logo.png \| logo_caption = Logo since 2019 \| type = [[Subsidiary]] (2008) \| ISIN = <!-- {{ISIN\|sl=n\|pl=y\|...}} --> \| industry = {{Unbulleted list \| [[Information technology\|Information Technology]] \| [[Software industry\|Software (Telecom)]] }} \| genre = {{Unbulleted list \| [[Business support system\|Business Support System (BSS)]] \| [[Operations support system\|Operations Support System (OSS)]] }} \| founded = {{Start date and age\|1993}} in [[Waltham, Massachusetts]]<ref name=PitchBook1 /> \| founder = {{Unbulleted list \|Bonnie Ward \|Michael Feinberg }} \| hq_location = 95 Sawyer Road<ref name=PitchBook1 /> \| hq_location_city= [[Waltham, Massachusetts]]<ref name=doj>{{Citation \|url= https://www.justice.gov/opa/pr/national-security-division-announces-agreement-netcracker-enhanced-security-protocols \|title= National Security Division Announces Agreement with Netcracker for Enhanced Security Protocols in Software Development \|website= Justice.gov \|date= December 11, 2017 \|access-date= August 30, 2024}}</ref> ~~\| hq_location_city = [[Waltham, Massachusetts]]~~ \| hq_location_country= [[United States]] \| area_served = Worldwide \| num_locations= \| num_locations_year= <!-- Year of num_locations data (if known) --> \| key_people = {{Unbulleted list \|Andrew Feinberg ([[Chair (officer)\|Chair]] & [[Chief executive officer\|CEO]])<ref name=PitchBook1 /><ref name=cw>{{Citation \|title= NEC to acquire NetCracker for $300 million \|last= Gross \|first= Grant \|url= https://www.computerworld.com/article/1320113/nec-to-acquire-netcracker-for-300-million.html \|date= June 29, 2008 \|access-date= July 10, 2024 \|website= Computerworld}}</ref> \| Kelly Thoms ([[Chief human resources officer\|CPO]]) \| Bob Titus ([[Chief technology officer\|CTO]]) \| Frank DeTraglia ([[Chief customer officer\|CCO]]) }} \| products = [[OSS/BSS]] Software for [[Telephone company\|CSPs]] \| services = {{Unbulleted list \| [[Consultant\|Consulting]] \| [[Managed services\|Managed Services]] \| Operations & Maintenance \| [[Outsourcing]] \| ~~Solution~~Software Delivery }} \| num_employees= 8,844<ref name=PitchBook1 /> \| num_employees_year= 2023 \| parent = [[NEC\|NEC Corporation]] (2008 {{En dash}} ''present'') \| website = {{Official URL}} \| footnotes = }} '''Netcracker Technology Corporation''', a [[subsidiary\|wholly owned subsidiary]] of [[NEC Corporation]], ~~provides~~is an American-based [[~~Information~~Multinational corporation\|multinational]] [[telecommunications]] [[technology company]] ~~(IT)~~headquartered ~~solutions~~in [[Waltham, Massachusetts]]. The company specializes in software products and professional services for [[Telecommunications company\|communications service providers]] (CSPs) and cable providers. Products and services ~~revolve around~~include [[business support system]] (BSS) and [[operational support system]]s (OSS) ~~solutions. Founded in 1993, with headquarters in [[Waltham, Massachusetts]], a suburb of [[Boston]], Netcracker maintains operations~~software and ~~development facilities worldwide~~services. ==History== Founded in 1993, the company provides [[wikt:full-stack\|full-stack]] [[OSS/BSS]] ~~solutions~~software and services to [[communications service provider]]s.<ref name=PitchBook1>{{Citation \|url= https://pitchbook.com/profiles/company/94460-59~~#signals~~ \|title= Netcracker Technology \|access-date= August 28, 2024 \|website= PitchBook}}</ref> Netcracker has since expanded into cloud-native, [[Microservices\|microservices-based]] ~~solutions~~software,<ref name=appsource /> [[virtualization]], [[automation]], [[generative artificial intelligence]] (GenAI)~~<ref name="TelReview2023" />~~ and [[Digital Satellite Service]] ~~solutions~~support software. On October 21, 2008, '''NEC Corporation''' acquired Netcracker for about {{currency\|300 million\|USD\|passthrough=yes}} making it a wholly owned subsidiary of NEC.<ref name=PitchBook1 /><ref name=mergr1>{{Citation \|title= NEC Acquires Netcracker Technology \|url= https://mergr.com/nec-acquires-netcracker-technology \|access-date= July 6, 2024 \|website= Mergr.com}}</ref><ref name=clever>{{Citation \|title= Netcracker Technology \|url= https://www.cleverism.com/company/netcracker-technology/ \|website= Cleverism.com}}</ref> According to online publication, ComputerWorld, the acquisition would expand NEC's offerings to several more industries including Internet Service Providers, broadband network companies and large-business service companies. The expansion is due to Netcracker's telecommunication provider customer base. NEC was expecting the acquisition to generate {{currency\|1.9 billion\|USD\|passthrough=yes}} over the following 5 years through providing services to international carriers.<ref name=cw>{{Citation \|title= NEC to acquire NetCracker for $300 million \|last= Gross \|first= Grant \|url= https://www.computerworld.com/article/1320113/nec-to-acquire-netcracker-for-300-million.html \|date= ~~June~~October 2911, ~~2008 \|access-date= July 10, 2024 \|website=~~2016 ~~Computerworld~~}}</ref> ===Acquisitions=== * 2004 {{En dash}} Firma AVD, a company headquartered in Moscow specializing in system integration, business process engineering, and IT consulting, was acquired in 2004.<ref name="PitchBook2">{{Citation \|url= https://pitchbook.com/profiles/company/185740-93#overview \|title= Firma AVD \|access-date= August 29, 2024 \|website= PitchBook}}</ref><ref name="FL">{{Citation \|url= https://www.thefreelibrary.com/NetCracker+acquires+professional+services+firm+Firma+AVD.-a0124180972 \|title= NetCracker acquires professional services firm Firma AVD \|access-date= August 29, 2024 \|website= TheFreeLibrary}}</ref> * 2011 {{En dash}} [[Subex\|Subex's]] activation business, including Subex's NetProvision, NetOptimizer, Vector products and associated business.<ref>{{cite web \|title= NetCracker acquisition sees Subex bidding farewell to Syndesis \|last= Dye \|first= Mark \|url= https://www.vanillaplus.com/2011/09/20/1447-netcracker-acquisition-sees-subex-bidding-farewell-to-syndesis/ \|website= Vanilla+ \|date= September 20, 2011 \|access-date= July 10, 2024 \|quote= The move sees NetCracker picking up Subex's NetProvision, NetOptimizer, Vector products and associated business... Financial terms of the agreement were not disclosed.}}</ref><ref>{{Citation \|title= Subex sells service fulfilment business to NetCracker \|last= Middleton \|first= James \|url= https://www.telecoms.com/5g-6g/subex-sells-service-fulfilment-business-to-netcracker#close-modal \|date= September 21, 2011 \|access-date= July 10, 2024 \|website= Telecoms.com}}</ref><ref>{{Citation \|title= Netcracker Announces Agreement to Acquire Subex’s Activation Business \|url= https://www.businesswire.com/news/home/20110919006882/en/NetCracker-Announces-Agreement-Acquire-Subex%E2%80%99s-Activation-Business \|date= September 19, 2011 \|access-date= July 5, 2024 \|website= BusinessWire.com}}</ref> In ~~2012~~2011, [[Subex\|Subex's]] activation business, including Subex's NetProvision, NetOptimizer, Vector products, and associated business.<ref name="vanilla">{{Encite ~~dash~~web \|title= NetCracker acquisition sees Subex bidding farewell to Syndesis \|last= Dye \|first= Mark \|url= https://www.vanillaplus.com/2011/09/20/1447-netcracker-acquisition-sees-subex-bidding-farewell-to-syndesis/ \|website= Vanilla+ \|date= September 20, 2011 \|access-date= July 10, 2024 \|quote= The move sees NetCracker picking up Subex's NetProvision, NetOptimizer, Vector products and associated business... Financial terms of the agreement were not disclosed.}}</ref><ref name="middleton">{{Citation \|title= Subex sells service fulfilment business to NetCracker \|last= Middleton \|first= James \|url= https://www.telecoms.com/5g-6g/subex-sells-service-fulfilment-business-to-netcracker#close-modal \|date= September 21, 2011 \|access-date= July 10, 2024 \|website= Telecoms.com}}</ref><ref name="bw1">{{Citation \|title= Netcracker Announces Agreement to Acquire Subex's Activation Business \|url= https://www.businesswire.com/news/home/20110919006882/en/NetCracker-Announces-Agreement-Acquire-Subex%E2%80%99s-Activation-Business \|date= September 19, 2011 \|access-date= July 5, 2024 \|website= BusinessWire.com}}</ref> A year later, in May 2012, Global Information Management division of [[Convergys]] was acquired.<ref name="nec1">{{Citation \|title= NEC Announces Agreement to Acquire Convergys' Global Information Management (IM) Business, a Leader in Business Support Systems (BSS) \|url= https://www.nec.com/en/press/201203/global_20120322_02.html \|date= March 22, 2012 \|access-date= July 10, 2024 \|website= NEC.com}}</ref><ref name="nec2">{{Citation \|title= NEC Completes Acquisition of Convergys Corporation's Information Management (IM) Business \|url= https://www.nec.com/en/press/201205/global_20120517_02.html \|date= May 16, 2012 \|access-date= July 10, 2024 \|website= NEC.com}}</ref><ref name="fn">{{Citation \|title= NEC wraps up its purchase of Convergys' IM business \|last= Buckley \|first= Sean \|url= https://www.fierce-network.com/telecom/nec-wraps-up-its-purchase-convergys-im-business \|date= May 17, 2012 \|access-date= July 10, 2024 \|website= Fierce Network}}</ref> 2016 {{En dash}} CoralTree Systems, a systems integrator and service provider, was purchased in 2015.<ref name="cm">{{Citation \|title= Netcracker Acquires CoralTree Systems \|url= https://www.capacitymedia.com/article/29ot865vu8akt0jzxlyps/news/netcracker-acquires-coraltree-systems \|website= CapacityMedia.com \|date= July 13, 2016 \|access-date= July 10, 2024}}</ref><ref name="bw2">{{Citation \|title= Netcracker Acquires CoralTree Systems \|url= http://www.businesswire.com/news/home/20160712006099/en/Netcracker-Acquires-CoralTree-Systems \|website= BusinessWire.com \|date= July 12, 2016 \|access-date= July 5, 2024}}</ref> ==Products and Services== {{More citations needed section\|date=~~July~~September 2024}} As a [[software engineering]] company, Netcracker offers network [[Optimization problem\|optimization]] for communications and [[Operations management\|operations]].<ref name="doj2">{{Citation \|title=Netcracker Technology Corporation Non-Prosecution and Security Agreement \|date=December 6, 2017 \|url=https://www.justice.gov/media/924701/dl?inline \|access-date=September 5, 2024 \|format=PDF}}</ref> Globally, Netcracker provides the following products and services to more than 280 communications service provider and cable provider customers.<ref name=6sense>{{Citation \|url= https://6sense.com/tech/unified-communications/netcracker-market-share \|title= Netcracker \|website= 6Sense \|access-date= August 30, 2024 \|quote= Around the world in 2024, over 287 companies have started using Netcracker as Unified Communications tool}}</ref><ref name=sp>{{Citation \|url= https://www.silver-peak.com/company/tech-partners/nfv/necnetcracker \|title= Technology Alliances NFV - NEC/Netcracker \|website= SilverPeak \|date= July 11, 2017 \|access-date= August 30, 2024 \|quote= ...a forward-looking software company, offering mission-critical solutions to service providers around the globe}}</ref> ===Products=== * [[Cloud computing\|Cloud services]]<ref &name=6sense ~~[[Analytics]]~~/> * [[Customer Engagement]] (customer experience and service-related transitions) * Digital [[OSS/BSS]]<ref name=appsource>{{Citation \|url= https://appsource.microsoft.com/en-us/product/web-apps/netcrackertechnology1583914445588.5678?tab=overview \|title= Digital OSS by NetCracker Technology - Driving Operations in a Digital World \|website= Microsoft AppSource \|access-date= August 30, 2024 \|quote= Netcracker Digital OSS utilizes a microservices-based, cloud-native architecture}}</ref> * Digital [[OSS/BSS]] ===Managed Services=== Line 73 ⟶ 76: ===Professional Services=== * [[Business consultant\|Business]] & [[Technology Consulting]]<ref name=6sense /> * [[End-to-end principle\|End-to-End]] [[Program management\|Program]] Delivery * [[DevOps]] Enablement * [[Computer security\|Security]] services * Training Services ~~==Achievements==~~ ===Patents=== A search of patents where ''Netcracker Technology Corporation'' is the "assignee" reveals the company holds several patents, including: {\| class="wikitable sortable" Line 92 ⟶ 93: ! scope="col" \| Anticipated Expiration \|- \|US11847112B2 \| US20220292555A1 \|\| April 4, 2022 \|\| (Pending) \|\| Systems and methods for generating and presenting an electronic bill in a bill timeline view \|\| (Pending)<ref>{{Citation \|url= https://patents.google.com/patent/US20220292555A1/en?assignee=Netcracker+Technology+Corp. \|access-date= August 29, 2024 \|title= Systems and methods for generating and presenting an electronic bill in a bill timeline view \|website= Google Patents}}</ref>▼ \|April 18, 2022 \|December 19, 2023 \|Declarative and unified data transition \|(Pending)<ref>{{Cite web \|title=Patents Assigned to NetCracker Technology Corp. - Justia Patents Search \|url=https://patents.justia.com/assignee/netcracker-technology-corp \|access-date=2025-04-28 \|website=patents.justia.com}}</ref> \|- ▲\| US20220292555A1 \|\| April 4, 2022 \|\| ~~(Pending)~~Sepetember 15, 2022 \|\| Systems and methods for generating and presenting an electronic bill in a bill timeline view \|\| (Pending)<ref>{{Citation \|url= https://patents.google.com/patent/US20220292555A1/en?assignee=Netcracker+Technology+Corp. \|access-date= August 29, 2024 \|title= Systems and methods for generating and presenting an electronic bill in a bill timeline view \|website= Google Patents}}</ref> \|- \| US10547497B1 \|\| December 30, 2016 \|\| January 28, 2020 \|\| Methods and systems for providing predictive rating using a buffer \|\| July 22, 2037<ref>{{Citation \|url= https://patents.google.com/patent/US10547497B1/en?assignee=Netcracker+Technology+Corp. \|access-date= August 29, 2024 \|title= Methods and systems for providing predictive rating using a buffer \|website= Google Patents}}</ref> Line 106 ⟶ 113: \| US8897174B2 \|\| September 18, 2009 \|\| November 25, 2014 \|\| Network configuration management \|\| July 11, 2030<ref>{{Citation \|url= https://patents.google.com/patent/US8897174B2/en?assignee=Netcracker+Technology+Corp. \|access-date= August 29, 2024 \|title= Network configuration management \|website= Google Patents}}</ref> \|} ~~===Industry awards===~~ ~~====Frost & Sullivan Technology Innovation Leadership Award====~~ * Global OSS/BSS (2023)<ref name=nc3>{{Citation \|title= Netcracker Receives Global and Asia-Pacific OSS/BSS Awards from Frost & Sullivan \|url= https://www.netcracker.com/news/press-releases/netcracker-receives-global-and-asia-pacific-oss/bss-awards-from-frost-and-sullivan.html \|date= November 28, 2023 \|access-date= July 6, 2024 \|website= Netcracker.com}}</ref> * Asia-Pacific OSS/BSS (2023)<ref name=nc3 /><ref>{{cite web \|last= Eleven \|first= Otis \|title= Netcracker Receives Global And Asia-Pacific OSS/BSS Awards From Frost & Sullivan \|url= https://medium.com/@elevenotis/netcracker-receives-global-and-asia-pacific-oss-bss-awards-from-frost-sullivan-f772712a8e67 \|website= Medium \|access-date= July 10, 2024 \|date= November 29, 2023}}</ref> ~~====FutureNet World Awards====~~ * The Automation Solution Award (2024)<ref name=nc2>{{Citation \|title= Netcracker Receives Awards for Achievements in Customer Experience and Automation from FutureNet World \|url= https://www.netcracker.com/news/press-releases/netcracker-receives-awards-for-achievements-in-customer-experience-and-automation-from-futurenet-world.html \|date= May 22, 2024 \|access-date= July 6, 2024 \|website= Netcracker.com}}</ref> * The Customer Experience Award (2024)<ref name=nc2 /> ~~====Gold Stevie Award Winner====~~ * New Product Award – Subscription Billing Solution (2024)<ref name=nc1>{{Citation \|title= Netcracker Honored as Gold Stevie Award Winner for 3 Categories in 2024 American Business Awards Program \|url= https://www.netcracker.com/news/press-releases/netcracker-honored-as-gold-stevie-award-winner-for-3-categories-in-2024-american-business-awards-program.html \|date= July 1, 2024 \|access-date= July 5, 2024 \|website= Netcracker.com}}</ref> * Mobile Operations Management Solution (2024)<ref name=nc1 /> * Telecommunication - Product (2024)<ref name=nc1 /> ~~====[[MEF Forum\|Metro Ethernet Forum (MEF)]] Excellence Award====~~ * Most Impactful Service Automation Vendor (2023)<ref name=nc4>{{Citation \|title= Netcracker Receives MEF Excellence Award for Most Impactful Service Automation Vendor \|url= https://www.netcracker.com/news/press-releases/netcracker-receives-mef-excellence-award-for-most-impactful-service-automation-vendor.html \|date= October 18, 2023 \|access-date= July 6, 2024 \|website= Netcracker.com}}</ref> ~~====Telecom Review Excellence Award====~~ * Best AI Use for Network Monetization – Global (2023)<ref name=nc5>{{Citation \|title= Netcracker Wins Telecom Review Excellence Award for Best Global Digital Transformation Provider \|url= https://www.netcracker.com/news/press-releases/netcracker-wins-telecom-review-excellence-award-for-best-global-digital-transformation-provider.html \|date= March 8, 2023 \|access-date= July 7, 2024 \|website= Netcracker.com }}</ref><ref name="TelReview2023">{{cite web \|title= Telecom Review Excellence Awards 2023: Meet the Winners \|url= https://www.telecomreview.com/articles/reports-and-coverage/7632-telecom-review-excellence-awards-2023-meet-the-winners \|website= Telecom Review \|access-date= July 10, 2024 \|date= December 8, 2023 \|quote= With its remarkable ability to create new content and engage in powerful human-like interactions, generative AI (GenAI) has the potential to dramatically enhance business and operational efficiency and usher in a new era of customer satisfaction across the telecom industry. Netcracker has proved this by producing the best AI use case for network monetization}}</ref> * Best BSS Solution – Global (2023)<ref name=TelReview2023 /> * Best Global Digital Transformation Provider (2022)<ref name=TelReview2022>{{cite web \|title= Presenting the Winners of Telecom Review Excellence Awards 2022 \|url= https://www.telecomreview.com/articles/reports-and-coverage/6598-presenting-the-winners-of-telecom-review-excellence-awards-2022 \|website= Telecom Review \|access-date= July 10, 2024 \|date= December 9, 2022 \|quote= Their full suite of pre-integrated solutions, precise delivery and extensive expertise will enable them to sustain rapid growth, achieve improved customer experience and deliver new innovative products in the 5G era}}</ref> ~~====Telecoms.com’s Glotel Awards====~~ * BSS/OSS Transformation Excellence (2023)<ref name=nc6>{{Citation \|title= Netcracker Wins Glotel Awards for BSS/OSS Transformation Excellence and Best Digital Transformation Project \|url= https://www.netcracker.com/news/press-releases/netcracker-wins-glotel-awards-for-bss/oss-transformation-excellence-and-best-digital-transformation-project.html \|date= February 16, 2023 \|access-date= July 7, 2024 \|website= Netcracker.com}}</ref><ref>{{cite web \|last= Bicheno \|first= Scott \|title= 2023 Global Telecoms Awards winners announced \|url= https://www.telecoms.com/communications-service-provider/2023-global-telecoms-awards-winners-announced \|website=Telecoms.com \|access-date= July 10, 2024 \|date= November 30, 2023 \|quote= Progressing Monetization and Mobile Money}}</ref> * Best Digital Transformation Project (2022<ref name="Bicheno2">{{cite web \|last1=Bicheno \|first1=Scott \|title=2022 Global Telecom Awards winners revealed \|url=https://www.telecoms.com/enterprise-telecoms/2022-global-telecom-awards-winners-revealed \|website=Telecoms.com \|access-date=July 10, 2024 \|date=December 1, 2022}}</ref> & 2023<ref name=nc6 />) * BSS/OSS transformation excellence (2022)<ref name=Bicheno2 /> ~~====Telcoms World Middle East Awards====~~ * 5G Innovator of the Year (2022)<ref>{{cite web \|last= Bayat \|first= Ehsan \|title= These 3 Operators Won at the 2022 Telecoms World Middle East Awards \|url= https://ehsanbayat.com/these-3-operators-won-at-the-2022-telecoms-world-middle-east-awards/ \|access-date= July 10, 2024 \|date= October 11, 2022}}</ref><ref name="SalesTech">{{cite web \|title=Netcracker Wins Awards for Virtualization and 5G Innovator of the Year \|url=https://salestechstar.com/digital-workspace-platforms/netcracker-wins-awards-for-virtualization-and-5g-innovator-of-the-year/ \|website=SalesTechSeries \|access-date=July 10, 2024 \|date=June 1, 2022 \|quote=The awards, for Virtualization & Cloud leadership and 5G Innovator of the Year, validate Netcracker’s many projects in the Middle East region...}}</ref> * Virtualization & Cloud Leadership (2022)<ref name=SalesTech /> ~~====Telemanagement Forum ([[TM Forum\|TMForum]]) Excellence Award====~~ * Excellence in Customer Experience (2024)<ref name="TMF1">{{cite web \|title= From Transformative Customer Programs to Integrated IoT, AI and 5G Solutions – meet the 17th Annual TM Forum Excellence Awards Winners \|url= https://www.tmforum.org/press-and-news/from-transformative-customer-programs-to-integrated-iot-ai-and-5g-solutions-meet-the-17th-annual-tm-forum-excellence-awards-winners/ \|website= TMForum \|access-date= July 10, 2024 \|date= June 18, 2024}}</ref> * Operational Transformation and Agility Award (2018 & 2019)<ref name="TMF2">{{cite web \|title= Excellence Awards 2019 Winners \|url= https://www.tmforum.org/about-tm-forum/awards-and-recognition/excellence-awards/past-winners/ \|website= TMForum \|access-date= July 10, 2024}}</ref> * Outstanding Contribution to Enabling Improved Business Agility Award (2016 & 2017)<ref name=TMF2 /> * Customer Centricity – Solution Provider Award (2015)<ref name=TMF2 /> * TM Forum Best Practices Award – Supplier / System Integrator (2009)<ref name=TMF2 /> ~~====Vodafone Oman’s Chairman Award====~~ * Champion Partner of the Year (2023)<ref name=nc7>{{Citation \|title= Netcracker Receives Vodafone Oman’s Chairman Award for Champion Partner of the Year \|url= https://www.netcracker.com/news/press-releases/netcracker-receives-vodafone-oman’s-chairman-award-for-champion-partner-of-the-year.html \|date= March 29, 2023 \|access-date= July 7, 2024 \|website= Netcracker.com}}</ref><ref>{{cite web \|title= A Partner From Day One: Vodafone Oman Recognizes Netcracker’s Key Contributions \|url= https://www.telecomreview.com/articles/telecom-operators/6922-a-partner-from-day-one-vodafone-oman-recognizes-netcracker-s-key-contributions \|website= Telecom Review \|access-date= July 10, 2024 \|date= March 30, 2023}}</ref> ==See also== {{Portalbar\|Companies\|Telecommunication\|Technology}} ==References==▼ {{Reflist}}▼ ==External links== {{Official website}} ▲==References== ▲{{Reflist}} {{NEC Corporation\|state=collapsed}} Line 176 ⟶ 139: [[Category:NEC acquisitions]] [[Category:NEC subsidiaries]] [[Category:Multinational companies headquartered in the United States]]