Netcracker Technology: Difference between revisions

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{{Short description|IT solutions company offering various OSS and BSS products/services to telecom companies}}

{{Use mdy dates|date=July 2024}}

{{ad|date=September 2024}}

{{Infobox company

| name= Netcracker Technology

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}}

| hq_location= 95 Sawyer Road<ref name=PitchBook1 />

| hq_location_city= [[Waltham, Massachusetts]]<ref name=doj>{{Citation |url= https://www.justice.gov/opa/pr/national-security-division-announces-agreement-netcracker-enhanced-security-protocols |title= National Security Division Announces Agreement with Netcracker for Enhanced Security Protocols in Software Development |website= Justice.gov |date= December 11, 2017 |access-date= August 30, 2024}}</ref>

| hq_location_city= [[Waltham, Massachusetts]]<ref name=doj />

| hq_location_country= [[United States]]

| area_served= Worldwide

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| num_locations_year= <!-- Year of num_locations data (if known) -->

| key_people= {{Unbulleted list

|Andrew Feinberg ([[Chair (officer)|Chair]] & [[Chief executive officer|CEO]])<ref name=PitchBook1 /><ref name=cw>{{Citation |title= NEC to acquire NetCracker for $300 million |last= Gross |first= Grant |url= https://www.computerworld.com/article/1320113/nec-to-acquire-netcracker-for-300-million.html |date= June 29, 2008 |access-date= July 10, 2024 |website= Computerworld}}</ref>

| Kelly Thoms ([[Chief human resources officer|CPO]])

| Bob Titus ([[Chief technology officer|CTO]])

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| Operations & Maintenance

| [[Outsourcing]]

| Solution{{buzzword-inline|date=September 2024}}Software Delivery

}}

| num_employees= 8,844<ref name=PitchBook1 />

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}}

'''Netcracker Technology Corporation''', a [[subsidiary|wholly owned subsidiary]] of [[NEC Corporation]], is an American-based [[Multinational corporation|multinational]] [[telecommunications]] [[technology company]] headquartered in [[Waltham, Massachusetts]]. The company specializes in software products and professional services for [[Telecommunications company|communications service providers]] (CSPs) and cable providers. Products and services revolve aroundinclude [[business support system]] (BSS) and [[operational support system]]s (OSS) software and services.

==History==

Founded in 1993, the company provides [[wikt:full-stack|full-stack]] [[OSS/BSS]] solutions{{buzzword-inline|date=Septembersoftware 2024}}and services to [[communications service provider]]s.<ref name=PitchBook1>{{Citation |url= https://pitchbook.com/profiles/company/94460-59 |title= Netcracker Technology |access-date= August 28, 2024 |website= PitchBook}}</ref> Netcracker has since expanded into cloud-native, [[Microservices|microservices-based]] solutions{{buzzword-inline|date=September 2024}}software,<ref name=appsource /> [[virtualization]], [[automation]], [[generative artificial intelligence]] (GenAI) and [[Digital Satellite Service]] solutionssupport software.{{buzzword-inline|date=September 2024}}

On October 21, 2008, '''NEC Corporation''' acquired Netcracker for about {{currency|300 million|USD|passthrough=yes}} making it a wholly owned subsidiary of NEC.<ref name=PitchBook1 /><ref name=mergr1>{{Citation |title= NEC Acquires Netcracker Technology |url= https://mergr.com/nec-acquires-netcracker-technology |access-date= July 6, 2024 |website= Mergr.com}}</ref><ref name=clever>{{Citation |title= Netcracker Technology |url= https://www.cleverism.com/company/netcracker-technology/ |website= Cleverism.com|date= October 11, 2016 }}</ref> According to online publication, ''ComputerWorld'', the acquisition would expand NEC's offerings to several more industries including Internet Service Providers, broadband network companies and large-business service companies. The expansion is due to Netcracker's telecommunication provider customer base. NEC was expecting the acquisition to generate {{currency|1.9 billion|USD|passthrough=yes}} over the following 5 years through providing services to international carriers.<ref name=cw>{{Citation |title= NEC to acquire NetCracker for $300 million |last= Gross |first= Grant |url= https://www.computerworld.com/article/1320113/nec-to-acquire-netcracker-for-300-million.html |date= June 29, 2008 |access-date= July 10, 2024 |website= Computerworld}}</ref>

===Acquisitions===

* 2004 {{En dash}} Firma AVD, a company headquartered in Moscow specializing in system integration, business process engineering, and IT consulting, was acquired in 2004.<ref name="PitchBook2">{{Citation |url= https://pitchbook.com/profiles/company/185740-93#overview |title= Firma AVD |access-date= August 29, 2024 |website= PitchBook}}</ref><ref name="FL">{{Citation |url= https://www.thefreelibrary.com/NetCracker+acquires+professional+services+firm+Firma+AVD.-a0124180972 |title= NetCracker acquires professional services firm Firma AVD |access-date= August 29, 2024 |website= TheFreeLibrary}}</ref>

* 2011 {{En dash}} [[Subex|Subex's]] activation business, including Subex's NetProvision, NetOptimizer, Vector products and associated business.<ref name=vanilla>{{cite web |title= NetCracker acquisition sees Subex bidding farewell to Syndesis |last= Dye |first= Mark |url= https://www.vanillaplus.com/2011/09/20/1447-netcracker-acquisition-sees-subex-bidding-farewell-to-syndesis/ |website= Vanilla+ |date= September 20, 2011 |access-date= July 10, 2024 |quote= The move sees NetCracker picking up Subex's NetProvision, NetOptimizer, Vector products and associated business... Financial terms of the agreement were not disclosed.}}</ref><ref name=middleton>{{Citation |title= Subex sells service fulfilment business to NetCracker |last= Middleton |first= James |url= https://www.telecoms.com/5g-6g/subex-sells-service-fulfilment-business-to-netcracker#close-modal |date= September 21, 2011 |access-date= July 10, 2024 |website= Telecoms.com}}</ref><ref name=bw1>{{Citation |title= Netcracker Announces Agreement to Acquire Subex's Activation Business |url= https://www.businesswire.com/news/home/20110919006882/en/NetCracker-Announces-Agreement-Acquire-Subex%E2%80%99s-Activation-Business |date= September 19, 2011 |access-date= July 5, 2024 |website= BusinessWire.com}}</ref>

* 2012 {{En dash}} Global Information Management division of [[Convergys]]<ref name=nec1>{{Citation |title= NEC Announces Agreement to Acquire Convergys' Global Information Management (IM) Business, a Leader in Business Support Systems (BSS) |url= https://www.nec.com/en/press/201203/global_20120322_02.html |date= March 22, 2012 |access-date= July 10, 2024 |website= NEC.com}}</ref><ref name=nec2>{{Citation |title= NEC Completes Acquisition of Convergys Corporation's Information Management (IM) Business |url= https://www.nec.com/en/press/201205/global_20120517_02.html |date= May 16, 2012 |access-date= July 10, 2024 |website= NEC.com}}</ref><ref name=fn>{{Citation |title= NEC wraps up its purchase of Convergys' IM business |last= Buckley |first= Sean |url= https://www.fierce-network.com/telecom/nec-wraps-up-its-purchase-convergys-im-business |date= May 17, 2012 |access-date= July 10, 2024 |website= Fierce Network}}</ref>

* 2016 {{En dash}} CoralTree Systems, a systems integrator and service provider<ref name=cm>{{Citation |title= Netcracker Acquires CoralTree Systems |url= https://www.capacitymedia.com/article/29ot865vu8akt0jzxlyps/news/netcracker-acquires-coraltree-systems |website= CapacityMedia.com |date= July 13, 2016 |access-date= July 10, 2024}}</ref><ref name=bw2>{{Citation |title= Netcracker Acquires CoralTree Systems |url= http://www.businesswire.com/news/home/20160712006099/en/Netcracker-Acquires-CoralTree-Systems |website= BusinessWire.com |date= July 12, 2016 |access-date= July 5, 2024}}</ref>

*In 2011 {{En dash}}, [[Subex|Subex's]] activation business, including Subex's NetProvision, NetOptimizer, Vector products, and associated business.<ref name="vanilla">{{cite web |title= NetCracker acquisition sees Subex bidding farewell to Syndesis |last= Dye |first= Mark |url= https://www.vanillaplus.com/2011/09/20/1447-netcracker-acquisition-sees-subex-bidding-farewell-to-syndesis/ |website= Vanilla+ |date= September 20, 2011 |access-date= July 10, 2024 |quote= The move sees NetCracker picking up Subex's NetProvision, NetOptimizer, Vector products and associated business... Financial terms of the agreement were not disclosed.}}</ref><ref name="middleton">{{Citation |title= Subex sells service fulfilment business to NetCracker |last= Middleton |first= James |url= https://www.telecoms.com/5g-6g/subex-sells-service-fulfilment-business-to-netcracker#close-modal |date= September 21, 2011 |access-date= July 10, 2024 |website= Telecoms.com}}</ref><ref name="bw1">{{Citation |title= Netcracker Announces Agreement to Acquire Subex's Activation Business |url= https://www.businesswire.com/news/home/20110919006882/en/NetCracker-Announces-Agreement-Acquire-Subex%E2%80%99s-Activation-Business |date= September 19, 2011 |access-date= July 5, 2024 |website= BusinessWire.com}}</ref> A year later, in May 2012, Global Information Management division of [[Convergys]] was acquired.<ref name="nec1">{{Citation |title= NEC Announces Agreement to Acquire Convergys' Global Information Management (IM) Business, a Leader in Business Support Systems (BSS) |url= https://www.nec.com/en/press/201203/global_20120322_02.html |date= March 22, 2012 |access-date= July 10, 2024 |website= NEC.com}}</ref><ref name="nec2">{{Citation |title= NEC Completes Acquisition of Convergys Corporation's Information Management (IM) Business |url= https://www.nec.com/en/press/201205/global_20120517_02.html |date= May 16, 2012 |access-date= July 10, 2024 |website= NEC.com}}</ref><ref name="fn">{{Citation |title= NEC wraps up its purchase of Convergys' IM business |last= Buckley |first= Sean |url= https://www.fierce-network.com/telecom/nec-wraps-up-its-purchase-convergys-im-business |date= May 17, 2012 |access-date= July 10, 2024 |website= Fierce Network}}</ref>

===Enhanced Security Plan Agreement===

On December 11, 2017, the [[United States Department of Justice]] announced in a press release a mutual agreement was reached with Netcracker regarding enhanced security protocols in software development.<ref name=doj>{{Citation |url= https://www.justice.gov/opa/pr/national-security-division-announces-agreement-netcracker-enhanced-security-protocols |title= National Security Division Announces Agreement with Netcracker for Enhanced Security Protocols in Software Development |website= Justice.gov |date= December 11, 2017 |access-date= August 30, 2024}}</ref> One primary finding that led to the agreement was Netcracker's use of a global technical workforce creating concerns for security of [[Information sensitivity#Personal and private information|sensitive individual data]], [[Information sensitivity#Digital sensitive information|sensitive network data]], and [[Infrastructure#Communications|domestic communications infrastructure]]. This concern was considered ''critical'' in light of "the cyber threat posed by foreign government agencies and cyber criminals".<ref name=doj2 /> The agreement would enhance security of U.S. [[telecommunications network]]s limiting information sent to, stored in, or accessed from overseas locations. Under the non-prosecution and security agreement,<ref name=doj2>{{Citation |url= https://www.justice.gov/media/924701/dl?inline |format= PDF |title= Netcracker Technology Corporation Non-Prosecution and Security Agreement |date= December 6, 2017 |access-date= September 5, 2024}}</ref> Netcracker would designate a Security Director and create/implement a security policy detailing specific procedures to comply with the plan.<ref name=doj3>{{Citation |url= https://www.justice.gov/file/1017066/dl |format= PDF |title= Enhanced Security Plan for U.S.-Based Customers' Domestic Communications Infrastructure |website= Justice.gov |access-date= August 30, 2024}}</ref> By September 2024, Netcracker had become a member of the United States Communications Sector Coordinating Council,<ref name=cscc>{{Citation |url= https://www.comms-scc.org/membership-2/ |title= Membership |website= Communications-SCC.org |access-date= September 18, 2024}}</ref>

* 2016 {{En dash}} CoralTree Systems, a systems integrator and service provider, was purchased in 2015.<ref name="cm">{{Citation |title= Netcracker Acquires CoralTree Systems |url= https://www.capacitymedia.com/article/29ot865vu8akt0jzxlyps/news/netcracker-acquires-coraltree-systems |website= CapacityMedia.com |date= July 13, 2016 |access-date= July 10, 2024}}</ref><ref name="bw2">{{Citation |title= Netcracker Acquires CoralTree Systems |url= http://www.businesswire.com/news/home/20160712006099/en/Netcracker-Acquires-CoralTree-Systems |website= BusinessWire.com |date= July 12, 2016 |access-date= July 5, 2024}}</ref>

==Products and Services==

{{More citations needed section|date=September 2024}}

As a [[software engineering]] company, Netcracker offers network solutions{{buzzword-inline[[Optimization problem|date=Septemberoptimization]] 2024}} to optimize networkfor communications and [[Operations management|operations]].<ref name="doj2">{{Citation |title=Netcracker Technology Corporation Non-Prosecution and Security Agreement |date=December 6, 2017 |url=https://www.justice.gov/media/924701/dl?inline |access-date=September 5, 2024 |format=PDF}}</ref> Globally, Netcracker provides the following products and services to more than 280 communications service provider and cable provider customers.<ref name=6sense>{{Citation |url= https://6sense.com/tech/unified-communications/netcracker-market-share |title= Netcracker |website= 6Sense |access-date= August 30, 2024 |quote= Around the world in 2024, over 287 companies have started using Netcracker as Unified Communications tool}}</ref><ref name=sp>{{Citation |url= https://www.silver-peak.com/company/tech-partners/nfv/necnetcracker |title= Technology Alliances NFV - NEC/Netcracker |website= SilverPeak |date= July 11, 2017 |access-date= August 30, 2024 |quote= ...a forward-looking software company, offering mission-critical solutions{{buzzword-inline|date=September 2024}} to service providers around the globe}}</ref>

===Products===

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* [[Computer security|Security]] services

* Training Services

==Achievements==

===Patents===

A search of patents where ''Netcracker Technology Corporation'' is the "assignee" reveals the company holds several patents, including:

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! scope="col" | Anticipated Expiration

|-

|US11847112B2

| US20220292555A1 || April 4, 2022 || (Pending) || Systems and methods for generating and presenting an electronic bill in a bill timeline view || (Pending)<ref>{{Citation |url= https://patents.google.com/patent/US20220292555A1/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Systems and methods for generating and presenting an electronic bill in a bill timeline view |website= Google Patents}}</ref>

|April 18, 2022

|December 19, 2023

|Declarative and unified data transition

|(Pending)<ref>{{Cite web |title=Patents Assigned to NetCracker Technology Corp. - Justia Patents Search |url=https://patents.justia.com/assignee/netcracker-technology-corp |access-date=2025-04-28 |website=patents.justia.com}}</ref>

|-

| US20220292555A1 || April 4, 2022 || (Pending)Sepetember 15, 2022 || Systems and methods for generating and presenting an electronic bill in a bill timeline view || (Pending)<ref>{{Citation |url= https://patents.google.com/patent/US20220292555A1/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Systems and methods for generating and presenting an electronic bill in a bill timeline view |website= Google Patents}}</ref>

|-

| US10547497B1 || December 30, 2016 || January 28, 2020 || Methods and systems for providing predictive rating using a buffer || July 22, 2037<ref>{{Citation |url= https://patents.google.com/patent/US10547497B1/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Methods and systems for providing predictive rating using a buffer |website= Google Patents}}</ref>

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==See also==

{{Portalbar|Companies|Telecommunication|Technology}}

==External links==

{{Official website}}

==References==