Program process monitoring: Difference between revisions

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== Process monitoring ==

Apart from measuring the needs, inputs and outcomes of a program, evaluations also monitor the process of a program.<ref name="O'Sullivan" /> According to <ref name="Rossi">Rossi, P. H., Lipsey, M. W. & Freeman, H. E. (2004). Evaluation: A Systematic Approach (7th ed.) London: Sage Publications</ref> (p.&nbsp;171), program process monitoring "is the systematic and continual documentation of [the] key aspects of program performance that assesses whether the program is performing as intended or according to some appropriate standard." Therefore, program process monitoring involves a systematic and continuous way of monitoring certain aspects of a program's process which would indicate how well the program is performing, if at all. These activities help to facilitate the effective management of the program because continuous [[wikt:assessment|assessment]] allows for regular feedback about the program's performance.<ref name="Rossi" />

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== Monitoring service utilisation ==

According to <ref name="Valadez">Valadez, J., Bamberger, M. (1994). Monitoring and Evaluating Social Programs in Developing Countries: A Handbook for Policymakers, Managers, and Researchers EDI Development Studies, The World Bank: USA</ref> (p.&nbsp;136), an objective of many program projects is to ensure that project services or benefits reach a certain target population - defined in terms of its geographic, economic, or [[demographic]] characteristics. What is critical in program process monitoring is determining whether intended targets actually receive program services intended for them in the plan. This is of paramount importance especially in programs that are voluntary, that involve behaviour change, taking of instructions or learning of new procedures.<ref name="Rossi" />

=== Coverage and bias ===

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* [[cream-skimming|creaming]]: selecting most success-prone targets.<ref name="Rossi" />

Some programs can experience overcoverage, whereby the program captures numbers far exceeding the intended [[target]]stargets (e.g. feeding schemes). Depending on the nature of the program, overcoverage can be costly and problematic (e.g. social grants). However, most programs fail to achieve high target participation, either because of bias in the way targets are recruited or retained or because potential [[customer|clients]] are unaware of the program, are unable to use it, or reject it.<ref name="Rossi" />(p.&nbsp;185).

=== Measuring and monitoring coverage ===