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# Strategy, governance, and leadership
SOMS was created by the Centre for Service Management in the School of Business and Economics at Loughborough University <ref>{{Cite web|url=http://www.lboro.ac.uk/departments/sbe/csm/|title = Centre for Service Management | Centre for Service Management | Loughborough University}}</ref> in response to requests from trainers and instructors in the service sector; and is based on academic research from the Centre for Service Management.<ref>Radnor, Z, Bateman, N, Esain, A, Kumar, M, Williams, S (2015) ''Public Service Operations Management A Research Handbook'', Routledge, {{ISBN|9781138813694}}</ref>
==Business/IT dialogue==
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