Software bot: Difference between revisions

Revision as of 23:41, 17 December 2022

Revision as of 11:12, 3 January 2023

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* '''Communication channel''' (text, voice, or both)

Erlenhov et al.<ref name="Erlenhov2020">{{Cite journal|last1=Erlenhov|first1=Linda|last2=Gomes de Oliveira Neto|first2=Francisco|last3=Leitner|first3=Philipp|year=2020|title=An Empirical Study of Bots in Software Development: Characteristics and Challenges from a Practitioner’sPractitioner's Perspective|url=https://dl.acm.org/doi/abs/10.1145/3368089.3409680|journal=Proceedings of the 28th ACM Joint Meeting on European Software Engineering Conference and Symposium on the Foundations of Software Engineering|___location=Virtual Event, USA, Canada|publisher=ACM|pages=445–455|doi=10.1145/3368089.3409680 | arxiv=2005.13969|isbn=9781450370431|s2cid=218971687 }}</ref> raised the question of the difference between a bot and simple automation, since much research done in the name of software bots uses the term bot to describe various different tools and sometimes things are "just" plain old development tools. After interviewing and surveying over 100 developers the authors found that not one, but three definitions dominated the community. They created three personas based on these definitions and the difference between what the three personas see as being a bot is mainly the association with a different

set of human-like traits.

* '''The chat bot persona (Charlie)''' primarily thinks of bots as tools that communicates with the developer through a natural language interface (typically voice or chat), and caring little about what tasks the bot is used for or how it actually implements these tasks.