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[[Category:IT service management]]
[[Category:Outsourcing]]
==External Links==
* [https://sre.google/sre-book/service-level-objectives/ Service Level Objectives]
* [https://www.dynatrace.com/news/blog/what-are-slos/ What are SLOs? How service-level objectives work with SLIs to deliver on SLAs]
* [https://www.atlassian.com/incident-management/kpis/sla-vs-slo-vs-sli SLA vs. SLO vs. SLI: What’s the difference?]
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