Short code: Difference between revisions

Revision as of 19:33, 18 November 2023

Revision as of 18:47, 28 November 2023

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=== United States ===

Standard, interoperable short codes in the U.S. are five or six digits long,<ref>{{cite web | url=http://www.usshortcodes.com/csc_press053106.html | title=Common Short Code Administration Announces Open Registration of 6-Digit Codes | publisher=CTIA | work=Press Release | date=2006-05-31}}</ref> never start with 1, and only work in the U.S.<ref>{{Cite web|url=https://usshortcodes.com/faqs|title=Short Code Registry &#124; FAQs|website=usshortcodes.com|access-date=2020-06-02}}</ref> They are leased by the short code program's registry service provider [[iconectiv]], under a deal with the [[Common Short Code Administration]]<ref>{{Cite web|url=http://trademarks.justia.com/784/34/csca-common-short-code-78434150.html|title=CSCA COMMON SHORT CODE ADMINISTRATION Trademark of CTIA - THE WIRELESS ASSOCIATION - Registration Number 3081719 - Serial Number 78434150 :: Justia Trademarks|website=trademarks.justia.com|access-date=2020-06-02}}</ref> and [[Cellular Telecommunications & Internet Association|CTIA]].<ref name="wirelessweek"/> It costs twice as much to choose a specific code thanas it does to get one that is randomly assigned.<ref name="wirelessweek">{{cite web | url=http://www.wirelessweek.com/news/2007/04/decoding-short-codes | title=Decoding Short Codes | work=WirelessWeek | date=2007-04-15 | author=Alleven, Monica}}</ref> Some carriers assign a subset of their carrier-specific codes to third parties.<ref name="Short1">{{cite web |url=https://www.ctia.org/news/ctia-announced-new-strategic-partner-iconectiv-for-common-short-code-registry-services |title=CTIA Announced New Strategic Partner iconectiv for Common Short Code Registry Services |publisher=[[CTIA – The Wireless Association]] |date=2015-07-30 |access-date=2019-12-22 }}</ref>

<blockquote>"The ''Short Code Registry''<ref>{{Cite web|url=https://usshortcodes.com/|title=Short Code Registry &#124; short code campaigns Customer engagement|website=usshortcodes.com|access-date=2020-06-02}}</ref> maintains a single database of available, reserved and registered short codes. CTIA administers the Common Short Code program, and ''iconectiv''<ref>{{Cite web|url=https://iconectiv.com/|title=Homepage &#124; iconectiv|website=iconectiv.com|access-date=2020-06-02}}</ref> became the official U.S. Short Code Registry service provider in January, 2016. For more information, please see the ''Short Code Registry’s Best Practices''<ref>{{Cite web|url=https://usshortcodes.com/about/BestPractices|title=Short Code Registry &#124; Best Practices short codes marketing campaign|website=usshortcodes.com|access-date=2020-06-02}}</ref> and the ''Short Code Monitoring Handbook''.<ref name="ctia-handbook">https://www.wmcglobal.com/storage/us_resources/ctia-short-code-monitoring-handbook-current-Short-Code-Monitoring-Handbook-v1.7.pdf {{Bare URL PDF|date=March 2022}}</ref>"<ref>{{Cite web|url=https://www.ctia.org/programs|title=Programs|website=www.ctia.org|access-date=2020-06-02}}</ref><ref>{{Cite web|url=https://www.wmcglobal.com/us-resources/ctia-short-code-monitoring-handbook-v17-march-2017-short-code-monitoring-handbook-v17|title=US Resources - WMC Global|website=www.wmcglobal.com|access-date=2020-06-02}}</ref></blockquote>

Texting "HELP" to a short code causes the short code service to return a message with terms and conditions, support information{{spaced ndashmdash}}consisting of either a toll-free phone number or email address at a minimum{{spaced ndashmdash}}and other information from the leaseholder of the short code.<ref>{{Cite web|url=http://support.twilio.com/hc/en-us/articles/223134847|title=Industry standards for US Short Code Terms of Service and Privacy policies|website=Twilio Support|access-date=2020-06-02}}</ref><ref>{{Cite web|url=https://www.resolver.com/legal/short-code-terms-of-service/|title=Short Code Terms of Service|access-date=2020-06-02}}</ref><!-- Message Industry standards require that a compliant response is required whenever your recipients text the keyword HELP to your short code, regardless of whether the recipient is subscribed to the program. https://support.twilio.com/hc/en-us/articles/223182208-Industry-standards-for-U-S-short-code-HELP-and-STOP --> A user can opt-out from receiving any further messages from a short code service by texting "STOP", "END", "QUIT", "CANCEL", or "UNSUBSCRIBE" to the short code; after doing so, one final message confirming the opt-out is sent.<ref>{{Cite web|url=http://support.twilio.com/hc/en-us/articles/223182208|title=Industry standards for U.S. short code HELP and STOP|website=Twilio Support|access-date=2020-06-02}}</ref><ref name="ctia-handbook" />

==See also==