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{{technical|date=January 2025}}
'''Computer user satisfaction''' as a concept sets out to [[Measurement|measure]] and record individual operator satisfaction on a [[Granularity|granular]] level. Other similar or related concepts are ''System Satisfaction'' (spanning multiple users or even customers), simply ''[[Customer satisfaction|User Satisfaction]]'', or similar terms. The main differences being the [[target audience]], [[Survey data collection|survey]] depth, [[anonymity]], or how the results may be used, or the findings converted into value. It may be designed to measure product segment stability, industry trends, or how content users are. This is a value for [[Business model|Business Strategies]], [[Market research|Market Research]], [[Sales forecasting|Sales Forecasting]] and much more. This proactively prevents [[dissatisfaction]] among users and consumers, which could manifest in user loss to competitors via product migration and loss of substantial user base and [[Profit (economics)|profit]]. Other fields which more directly deals with the layer of computer systems which users interact with are [[User interface design|User Interface Design and Experience]], often referred to as [[User interface design|UI]] & UIX, is [[User experience evaluation|measured]] using different tools, but important facets of modern system [[design]], development, and [[engineering]]. ▼
▲Computer user satisfaction as a concept sets out to [[Measurement|measure]] and record individual operator satisfaction on a [[Granularity|granular]] level. Other similar or related concepts are ''System Satisfaction'' (spanning multiple users or even customers), simply ''[[Customer satisfaction|User Satisfaction]]'', or similar terms. The main differences being the [[target audience]], [[Survey data collection|survey]] depth, [[anonymity]], or how the results may be used, or the findings converted into value. It may be designed to measure product segment stability, industry trends, or how content users are. This is a value for [[Business model|Business Strategies]], [[Market research|Market Research]], [[Sales forecasting|Sales Forecasting]] and much more. This proactively prevents [[dissatisfaction]] among users and consumers, which could manifest in user loss to competitors via product migration and loss of substantial user base and [[Profit (economics)|profit]]. Other fields which more directly deals with the layer of computer systems which users interact with are [[User interface design|User Interface Design and Experience]], often referred to as [[User interface design|UI]] & UIX, is [[User experience evaluation|measured]] using different tools, but important facets of modern system [[design]], development, and [[engineering]].
== User Compliance ==
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Currently, some scholars and practitioners are experimenting with other measurement methods and further refinements of the definition for ''satisfaction'' and ''user satisfaction''. Others are replacing structured questionnaires by unstructured ones, where the respondent is asked simply to write down or dictate all the factors about a system which either satisfies or dissatisfies them. One problem with this approach, however, is that the instruments tend not to yield quantitative results, making comparisons and [[Statistical inference|statistical analysis]] difficult. Also, if scholars cannot agree on the precise meaning of the term ''satisfaction'', respondents will be highly unlikely to respond consistently to such instruments. Some newer instruments contain a mix of structured and unstructured items.
==
*Ang, J. and Koh, S. "Exploring the relationships between user information satisfaction and job satisfaction", ''International Journal of Information Management'' (17:3), 1997, pp 169-177.
*Ang, J. and Soh, P. H. "User information satisfaction, job satisfaction and computer background: An exploratory study", ''Information & Management'' (32:5), 1997, pp 255-266.
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*Yaverbaum, G. J. "Critical factors in the user environment - an experimental study of users, organizations and tasks", ''MIS Quarterly'' (12:1), 1988, pp 75-88.
== References ==
[[Category:Human–computer interaction]]
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