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'''Computer user satisfaction''' is the systematic [[measurement]] and evaluation of how well a [[computer system]] or [[computer application|application]] fulfills the needs and expectations of individual users. While sometimes referred to as '''System Satisfaction'''—especially when examining broader user groups or entire [[customer]] bases—it is also known simply as '''User Satisfaction''' in other contexts. These related terms can vary in scope, survey depth, [[anonymity]], and in how the findings are applied or translated to value.
Evaluating [[user satisfaction]] helps gauge product stability, track industry trends, and measure overall user contentment. These insights are valuable for [[Strategic management|business strategy]], [[market research]], and [[sales forecasting]], as they enable organizations to preempt dissatisfaction and protect their [[market share]] and revenue by addressing issues before they escalate.
Fields like [[User Interface]] (UI) [[User interface design|Design]] and [[User experience|User Experience]] (UX) [[User experience design|Design]] focus on the direct interactions people have with a system. While UI and UX often rely on separate [[Methodology|methodologies]], they share the goal of making systems more intuitive, efficient, and appealing. By emphasizing these [[design principles]] and incorporating user insights, developers can create systems that meet real-world needs and encourage people to keep using them.
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