Firstsource: Difference between revisions

Revision as of 07:25, 12 June 2025

Revision as of 07:27, 12 June 2025

Line 80:

Firstsource is a business process management (BPM) company that provides digital-first customer experience (CX) and business process services across multiple industries, including Banking and Financial Services, Healthcare, Communications, Media and Technology (CMT), and Retail and e-Commerce.<ref>{{cite web |title=Firstsource Industries |url=https://www.firstsource.com/industries |publisher=Firstsource.com |access-date=2025-06-12}}</ref><ref>{{cite web |title=Firstsource acquires UK-based CX firm Ascensos |url=https://www.moneycontrol.com/news/business/companies/rpsg-owned-firstsource-solutions-uk-arm-acquires-uk-customer-experience-firm-ascensos-for-42-mn-12828108.html |publisher=Moneycontrol |date=2024-09-23 |access-date=2025-06-12}}</ref> The company’s service offerings include omnichannel customer support, revenue cycle management, collections, digital intake and onboarding, analytics, and platform-based services for contact centers and back-office operations.<ref>{{cite web |title=What We Do |url=https://www.firstsource.com/what-we-do |publisher=Firstsource.com |access-date=2025-06-12}}</ref><ref>{{cite web |title=Firstsource - About Us |url=https://www.firstsource.com/about-us |publisher=Firstsource.com |access-date=2025-06-12}}</ref>

The company has also expanded its focus to include artificial intelligence solutions. It is developing a ___domain-specific large language model (LLM) for mortgage operations, aimed at addressing document-heavy processes such as summarisation and classification across the loan lifecycle.<ref>{{cite web |title=Firstsource building its own LLM for mortgages |url=https://cio.economictimes.indiatimes.com/news/strategy-and-management/firstsource-building-its-own-llm-for-mortgages/109622050 |access-date=2025-06-12 |website=Economic Times CIO}}</ref> These initiatives are part of Firstsource’s broader investments in generative AI, announced through its proprietary GenAI platform.<ref>{{cite web |title=Firstsource launches GenAI platform to enable transformative outcomes |url=https://www.firstsource.com/newsroom/press-releases/firstsource-genai-platform-launch |access-date=2025-06-12 |website=Firstsource.com}}</ref>

In October 2024, Firstsource announced its development of a **___domain‑specific Large Language Model (LLM)** tailored to the U.S. mortgage industry as part of its **Firstsource relAI** suite. The LLM supports classification, extraction, summarization, and credit‑assessment tasks to improve processing efficiency in loan origination and fulfillment, reducing cycle times while maintaining human-in-the-loop oversight.<ref>{{cite web |title=Firstsource to build ___domain‑centric Large Language Model for the U.S. Mortgage Business |url=https://www.firstsource.com/newsroom/press-releases/firstsource-to-build-___domain-centric-large-language-model-for-the-u-s-mortgage-business |publisher=Firstsource.com |date=2024-10-22 |access-date=2025-06-12}}</ref><ref>{{cite news |title=How Firstsource is leveraging LLM models for the mortgage sector |url=https://cio.economictimes.indiatimes.com/news/corporate-news/how-firstsource-is-leveraging-llm-models-for-the-mortgage-sector/116902319 |publisher=The Economic Times CIO |date=2025-01-03 |access-date=2025-06-12}}</ref>

== Awards and recognitions ==