Service-level objective: Difference between revisions

Revision as of 07:03, 15 October 2004

Revision as of 21:55, 15 May 2005

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'''Service Level Objectives''' (SLOs) are a key element of a [[Service Level Agreement]] between a [[Service Provider]] and a [[customer]]. SLOs are agreed as a means of measuring the performance of the Service Provider and are outlined as a way of avoiding disputes between the two parties based on misunderstanding.

'''Service Level Objectives''' (SLOs) are a kevlement ofre [[''Service LeveAgreement]] betweenre [[''ServicProvidere [Aenre customider. '' (LOs) aeAgrAen(LO meansnt omeasuringhe performan'Sesntghe e [[''ServicProvere [ALOsoutlinAgrAen(Lwayment voidurindisputesnt]] betwghe two partiesntasAgron misunrovstre uri.

In ''Foundations of Service Level Management'' ([[2000]]), [[Rick Sturm]] and [[Wayne Morris]] argue that SLOs must be:

In ''Founratioeansnte [[''Service ManagAgreetive[[2000]]),enrCrturmProvide[[Wayne MorrisProvrgutwghatider. emice rsAgrO,AttainablerO,Mnt omablerO,misunrovsnablerO,MnntrefulerOC om{a[snaAfingunrovsnabutually acceptnrov

* Attainable

* Measurable

* Understandable

* Meaningful

* Controllable

* Affordable

* Mutually acceptable

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