Service-level objective: Difference between revisions

Revision as of 21:06, 1 September 2007

Revision as of 10:43, 12 December 2007

Line 1:

{{Orphan|date=November 2006}}

'''Service Level Objectives''' (SLOs) are a key element of a [[Service Level Agreement]] between a [[Service Provider]] and a [[customer]]. SLOs are agreed as a means of measuring the performance of the Service Provider and are outlined as a way of avoiding disputes between the two parties based on misunderstanding.