Service model: Difference between revisions

Revision as of 00:19, 11 November 2005

Revision as of 00:44, 14 December 2005

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While the '''servicing model''' is difficult to precisely define, it generally describes an approach whereby unions aim prmarily to satisfy members' demands for resolving grievances and securing benefits through methods other than direct industrial pressure from members. such asIt industrialis actionoften orcontrasted ato the [[strikeorganising model]]., and to [[rank and file]] organisation.

In the Australian context, this model was encouraged through a comprehensive mechanism of centralised wage fixing and an industrial arbitration system. This system was particularly reliant on [[closed shop]]s, and the ability of unions to obtain preference of employment for their members. In 1987 the [[ACTU Congress]] adopted a "Future Strategies" document. The aim of this document and the underlying strategy was to encourage [[union rationalisation]] and therby larger, more efficient unions that were more able to "service" their members' needs. This was further endorsed by the "Organisation Of Resources And Services Of The Trade Union Movement Policy" adpted in the 1991 congress. Both of these strategies were aimed at improving the delivery of services to members, which was seen as necessary to halt membership declines durring this period.