Service chain optimization: Difference between revisions

Revision as of 18:09, 16 January 2010

Revision as of 18:24, 16 January 2010

Line 4:

Service Chain Optimization is closely related to the fields of [[Workforce Management]] and [[Field Service Management]]; the activity performed by field service resources is managed through the later while being planned and optimized through the former. This relationship is analogous to the relation between [[Supply Chain Optimization]] and [[Supply chain anagement software|Supply Chain Management]] in the ___domain of manufacturing. In this regard, the service chain benefits from demand forecasting, resource planning and scheduling, and long term analysis activities similarly to the manner these arecontribute applied toin the [[supply chain]] (being typically managed by [[Enterprise resource planning|ERP]] systems and optimized by [[Supply Chain Optimization]] systems).

Line 10:

Service Chain Optimization systemsystems are typicallyprevalently comprised of the following units:

# a forecasting module used for:

## uploading the historic demand for service tasks;