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These forcing functions are being used in the service industry as well. [[Call Centers]] concerned with [[credit card fraud]] and [[friendly fraud]] are using Agent-assisted Automation to prevent the agent from seeing or hearing the credit card information so that it cannot be stolen. The customer punches the information into their phone keypad, the tones are masked to the agent and are not visible in the [[customer relationship management]] software.<ref name="adsit">{{cite news | last=Adsit | first=Dennis| url= http://www.isixsigma.com/index.php?option=com_k2&view=item&id=1854&Itemid=1&Itemid=1| title= Error-proofing strategies for managing call center fraud | work= isixsigma.com |date= February 21, 2011}}</ref>
==References==
{{reflist}}
==External links==
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[[Category:Technology]]
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